- Leads and directs all aspects of retail banking branch activities.
- Assists with the development and attainment of internal performance objectives.
- Evaluates staff's work performance and provides feedback through consistent and ongoing coaching and communication; conducts effective performance appraisals and takes corrective action whenever necessary.
- Participates in decisions related to the selection, promotion, transfer, pay and discipline of assigned personnel. Schedules and supervises branch employees.
- Administers organization policies in a fair and equitable manner with regard to discipline, tardiness or absenteeism and fully documents all incidents and actions taken.
- Personally conducts or oversees training for new employees to ensure established procedures are clearly understood and followed.
- Serves as escalation point for customer issues and concerns and resolves it timely.
- Builds relationships with current customers to maintain goodwill while analyzing branch deposit reports.
- Builds productive & profitable relationships with existing customers and proactively seeks prospects.
- Represents the bank & actively participates in local community efforts. Actively promotes interest in the Bank wherever & whenever possible and grows networking opportunities.
- Ensures the completion of monthly operational activities and required checklists.
- Reviews audit results and performance reports. Conducts root cause analysis for areas requiring improvement and develops and implements solutions.
- Ensures daily balancing of vault and all branch cash.
- Ensures supply of money for branch's needs based on business demand.
- Manages the security of the branch, including the issuance of keys and access to the Bank's security alarm and vault area.
- Ensures that all front-line employees are able to conduct an effective presentation of the Bank's products and services, and organizes coaching sessions to reinforce this behavior as well as customer service and cross-selling.
- Performs the duties of Personal Banker and Teller during periods of high volume.
- Orients employees to Bank policies and procedures, clearly communicating work duties and responsibilities.
- Maintains a positive and caring atmosphere for customers and employees consistent with TBK Bank's mission and philosophy.
- Actively participates in local community efforts.
- Performs duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
- Completes required training within prescribed deadlines to develop an understanding of banking industry and banking regulations and job skills and continues professional development through training, seminars, certifications, and membership in professional associations, as applicable.
- Adheres to Triumph's core values and ensures that staff's performance is in line with the same.
- Performs other duties as assigned.
- 2 + years in a supervisory and/or managerial role required.
- 3 + years in a retail banking environment required.
- Comprehensive knowledge of consumer compliance regulations, with an emphasis on CIP and account disclosures.
- Must possess utmost professional qualities, high energy, results driven, and self-motivation.
- Evidence of leadership abilities, a strong work ethic, detail orientation, and organizational skills.
- Solid knowledge of Microsoft Word, Excel, and Outlook.
- Excellent communication skills required, both written and verbal.
- Able to travel to various TBK Bank locations for training and to perform other duties as assigned.
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Branch Manager - Havana, United States - Triumph Financial
Description
Join TBK BankAt TBK Bank, we're a team of passionate, driven, collaborative, solutions minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
Position Summary: The Branch Manager is responsible for building, motivating and retaining a strong team to deliver a sales and customer service experience that leads to achievement of branch sales, growth and service goals. This position provides the leadership and management to ensure conformance with established Bank strategies, policies and procedures.
ESSENTIAL DUTIES & RESPONSIBILITIES
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