Advocate Supervisor - Denver, United States - CASA of Adams & Broomfield Counties

Description

Job Description

CASA of Adams & Broomfield Counties is a 501(c)(3) non-profit organization with a mission to provide court-appointed volunteer advocacy for children and youth an open court case in the 17th Judicial District who have experienced abuse and neglect or are chronically absent from school so that every child can be safe, have a permanent home, and the opportunity to thrive.

About this opportunity:

• At CASA of Adams and Broomfield counties, we are deeply committed to our mission. We are a collaborative team coming together to make an impact to the children and families in our community.
• As an Advocate Supervisor, you will lead a team of up to 40 volunteer CASAs. You will provide them with support, coaching, and feedback. You will help them identify resources, set goals, and maximize their impact on the child(ren) for whom they're advocating.
• This position splits time between the Adams County Courthouse in Brighton, our offices in Westminster, and your own home office. Our leadership team cares deeply about work-life balance and encourages flexibility.

For this opportunity, we are seeking someone who:

• Is a strong written and verbal communicator. Advocate supervisors prepare and edit court documents, speak in court, connect one-on-one and in groups, gather feedback from other professionals, and meet with community partners. Spanish-speaking is a plus, but not required.
• Is willing and able to provide coaching and feedback with kindness and candor.
• Is a strong ambassador for CASA and conveys our mission with passion.
• Is able to maintain documents in an online database and utilize Microsoft Office suite applications.
• Is highly organized and able to successfully manage multiple projects concurrently, as well as their own time.

Job Description:

Volunteer Management

• Lead and employ a volunteer-centered approach by providing an inclusive, strengths-based and proactive coaching approach for up to 40 CASA volunteers on cases.
• Facilitate the process to match a child/youth to a CASA volunteer.
• Assist the CASA in understanding the CASA volunteer role and clearly articulate goals, best practices and barriers within CASA advocacy.
• Collaborate with CASA staff to coach a CASA regarding case challenges, boundaries and code of conduct.
• Assist in identifying and resolving challenges to the CASA's advocacy work, including addressing feedback from community partners.
• Ensure court reports are submitted timely, providing support, review, feedback, and guidance as needed and submit CASA's court reports in accordance with program procedures.
• Provide support and guidance to CASAs for court hearings and other community meetings as needed.
• Provide court coverage and attend court for CASAs as needed.
• Gather information and support advocates in gaining knowledge of community resources.
• Assist CASAs with initial assessments of cases assigned, and the setting of initial CASA goals and beginning intervention efforts. Provide monthly case reviews with each CASA through in-person meetings and/or phone consultations to support ongoing efforts, provide coaching and feedback, review goals and interventions and monthly progress on case efforts.
• Support and train advocates in working from a spirit of collaboration, respect and customer service in their advocacy efforts with respect to all others working with children's cases. These include children and parent's attorneys, caretakers and caretaker programs, county program workers, school personnel, and all service providers.

Electronic Case File Oversight

• Maintain cases up-to-date in database system for new CASA's once assigned to a child's case and close out when case has been completed and CASA has been relieved.
• Maintain volunteer status up-to-date in database system for all CASAs as assigned.
• Collaborate with CASA on setting of initial case goals and complete all documentation into electronic case management system timely.
• Support CASAs in the timely writing of relevant court reports that support their facts and perspective of the case and in making recommendations to the court. Review, provide feedback and guidance as needed and submit CASA's court reports in accordance with program procedures.

Other duties

• Collaborate with advocate supervisors in the pursuit of maintaining and optimizing a system of obtaining, entering, and utilizing court petitions and hearing notes.
• Provide tracking of metrics/deliverables toward all program initiatives as required by grants or general program coordination.
• Attend and actively participate in one-on-one supervisory meetings and team group supervisory meetings as scheduled.
• Travel required on an as-needed basis, including occasional evening and weekend work.
• Assists in screening, interviewing, and engaging prospective volunteers.
• Aids the Program Director and Training Manager in coordinating in-service training opportunities.
• Participates as a member of the staff team in developing strategies, implementing plans, and evaluating efforts.
• Interprets the needs of the program and presents professional recommendations to the CEO and Program Director.
  
• Serves as a liaison to the Courts, Human Services departments, other local service agencies, Colorado CASA, and National CASA.
  

QUALIFICATIONS:

• Bachelor's degree preferred.
• Bilingual English/Spanish preferred.
• Experience working in and/or with diverse communities.
• Exceptional oral and written communication skills. Must be able to comprehend, discern and make appropriate judgements that are consistent with policy and culture.
• Ability to take initiative in completing assigned projects with minimal supervision.
• Skill in the use of email, Microsoft Office specifically Outlook, Excel, Word, and database entry and tracking.
• Ability and willingness to perform local job-related travel.
• Availability for flexible day, evening, and weekend work hours.
• Preference given to those with experience supervising volunteers/staff, working with non-profit organizations, or working with human services or the juvenile court system.