Technical Trainer - Orlando - OUC - The Reliable One

Description

OUC - The Reliable One, is presently seeking a Technical Trainer (Water) tojoin our technical training department. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations.
We are looking for a knowledgeable, safety-focused professional to plan, develop and deliver specialized training programs that promote technical excellence, regulatory compliance and operational safety.
In this role, you will be responsible for designing and delivering classroom and hands-on technical training; developing curriculum, instructional standards, and training documentation; supporting onboarding, refresher training, and ongoing workforce development; and collaborating closely with technical training leadership to align programs with industry standards and organizational goals. The ideal candidate will be a subject-matter expert and an effective communicator who is passionate about employee development and fostering a culture of safety, innovation and continuous learning.
OUC is an industry leader and the second largest municipal utility in Florida committed to innovation, sustainability, and our community, OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.
Join a team of visionary Change Agents, Strategists, and Community Ambassadors who understand the vital role of diverse experiences in powering creativity and industry transformation. At OUC, each position contributes to the success and achievement of our goals. Click here to learn more about what we do.
The ideal candidate will have:

• High School Diploma or GED (Required)
• Associate's degree in business, Instructional Design, Education, Organizational Development, Industrial/Organizational Psychology or related field from an accredited college or university (preferred)
• Minimum of seven (7) years of progressive water distribution, operations or maintenance or hands-on water related technical field experience (required) to include a minimum of two (2) years of experience training adult learners in a Utilities, heavy machinery, or industrial environment to include curriculum development, instructional facilitation and technical training delivery (preferred).
• OSHA safety guidelines, training or exposure (e.g. OSHA 30, etc) or must obtain OSHA training certification within 1 year of hire
• FDEP (Florida Department of Environmental Protections) Level Three Distribution System Operator license (preferred)
• Must possess a current and valid State of Florida license
• Technical training related certification (CompTIA CTT+) preferred

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period.
• OUC's Hybrid Retirement Program includes a fully funded cash balance account, defined contribution with employer matching along with a health reimbursement account
• Generous paid vacation, holidays, and sick time
• Paid parental leave
• Educational Assistance Program, to include tuition reimbursement, paid memberships in professional associations, paid conference and training opportunities
• Wellness incentives and free access to all on-site OUC fitness facilities
• Access to family-oriented recreational areas
• Paid Conference and Training Opportunities

Click here to view our Benefits Summary.
Salary Range: $ $48.71 per hour (estimated $81, $101,316.80 annually)
Location: 6003 Pershing Ave. Orlando, FL 32822
Please see below a complete Job description for this position.
Job Purpose:
The Technical Trainer - Water leads the planning and delivery of specialized training programs that promote technical excellence and operational safety for water production, distribution, and maintenance personnel at OUC. In close collaboration with technical training leadership, this role helps design and develop curriculum aligned with industry standards and organizational goals.
As a subject-matter expert, the Technical Trainer establishes instructional standards, authors technical manuals and documentation and delivers hands-on training across the water operations workforce. The role champions safe work practices and provides expert coaching and oversight for onboarding, refresher courses, and ongoing employee development.
Additionally, the Technical Trainer supports apprenticeship progression through competency-based frameworks, assessment strategies, and performance tracking-fostering a culture of safety, innovation, and continuous learning across utility operations.
Primary Functions:

• Ensure water technicians are adequately prepared to perform their job functions safely by providing training, guidance, documentation and best practices;
• Participate in designing and developing training curriculum, to include enhancing, modifying, customizing, and updating; support the development of curriculum used for Water Technician (WT) progression training (Apprentice, WTIII, WTII, WTI);
• Provide classroom and field-based instruction through multiple modes of instruction while creating a positive learning atmosphere; provide instructor led product training on tools and appliances that directly affect water delivery and maintenance;
• Partner with leadership to conduct needs analyses to determine training needs and evaluate existing programs; conduct post-training field reviews and observations to assess training effectiveness;
• Assist with the development of a plan for on-the-job training and continuing education to provide a mechanism to learn, practice and later assess job skills;
• Ensure training records are organized and maintained in training and employee files;
• Identify, research, and support the maintenance and implementation of Web Based and Simulation Training programs to support the broader progression program, including in-house development of computer-based training or vendor supplied programs; contribute to creation of eLearning and hands-on content for students;
• Participate in identifying and deploying leading edge training technologies;
• Periodically meet with and conduct field observations of employees to determine their level of progression, answer technical questions, solicit course feedback, and provide support to those employees that may be experiencing problems understanding equipment, processes, or procedures;
• Assist with the management of training logistics including scheduling, material procurement, and maintenance of training facility;
• Assist with the coordination of training-related vendor contracts and relationships;
• Develop, build and maintain the training yard, building, equipment, and tools;
• Perform other duties as assigned.

Technical Requirements:

• Working knowledge of all, but not limited to the following:
  • Engineering drawings, construction standards manual, materials standards manual; and safe work practices;
  • Safety related work practice manuals, guidelines, and requirements (i.e. OUC Safe Work Practices Manual)
  • Software Applications (i.e. Learning Management System [Cornerstone preferred])
  • Equipment (i.e. backhoe, skid steer, forklift, all tools and equipment required to operate as a Water Tech I);
  • Related industry, organizational and departmental regulatory guidelines, best practices, and procedures;
• Familiarity with all, but not limited to the following:
  • Adult learning and training methodologies and practices;
  • Training records/transcripts, modules (i.e. electronic and/or paper), and materials (i.e. handouts, learning objectives, tests, evaluations);
• Effective and respectful interpersonal, oral, and written communication skills;
• Leadership skills to develop students to their full potential;
• Demonstrated ability to provide coaching or job development support to employees;
• Ability to design cost effective training programs from concept through implementation and assess for program effectiveness;
• Ability to maintain rapport with students providing an inclusive and positive influence;
• Ability to make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages;
• Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Education/ Certification/Years of Experience Requirements:

• High School Diploma or GED (required);
• Associate's degree in business, Instructional Design, Education, Organizational Development, Industrial/Organizational Psychology or related field from an accredited college or university (preferred);
• Minimum of seven (7) years of progressive water distribution, operations or maintenance or hands-on water related technical field experience, (required) to include:
  • Minimum of two (2) years as a journeyman water technician;
• Minimum of two (2) years of experience training adult learners in a Utilities, heavy machinery, or industrial environment to include curriculum development, instructional facilitation and technical training delivery (preferred);
• OSHA safety guidelines training or exposure (e.g. OSHA 30, etc.) or must obtain OSHA training certification within 1 year of hire;
• FDEP (Florida Department of Environmental Protection) Level Three Distribution System Operator license (preferred);
• Must possess a current and valid State of Florida Class "A" Commercial Driver's License or be able to obtain one within 6 months to 1 year of hire;
• Must possess a current and valid State of Florida license;
• Technical training related certifications (CompTIA CTT+) (preferred);

Working Conditions:
This job is performed primarily in an office environment with moderate activity in the training yard and field work environment. This job requires willingness to work extended hours when required including nights, weekends, and holidays. This job requires working frequently in areas with trenches, confined areas, exposure to loud noises, toxic or caustic chemicals, fumes or airborne particles, vibration, insects, and occasionally extreme weather conditions.
Physical Requirements:
This job includes very frequent speaking/ hearing, writing/ typing, and detailed inspection. This job requires frequent standing, walking, sitting, and bending. There may be occasional climbing, kneeling, reaching over head, and lifting up to fifty (50) lbs. Must obtain and continuously maintain a State of Florida Class A Commercial Driver's License at all times.
OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, sex, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.