Account Manager Inside Sales - Addison - International Workplace Group plc

    International Workplace Group plc
    International Workplace Group plc Addison

    17 hours ago

    Description

    Inside Sales Account Manager


    Inside Sales Account Manager

    IWG is the World's largest provider of flexible workplace solutions. Established in 1989, and based in Luxembourg, the company offers a wide range of products and services which allow individuals and companies to work however, wherever, and whenever they need to. IWG is listed on the London Stock Exchange and is a part of the FTSE 250.

    Although we operate in over 100 countries, 900 cities and 3,300 locations, we're still expanding rapidly. In fact, we're currently opening over 2 new centres every day, achieving over 20% year-on-year growth. We achieve our outstanding results through our people. It is our customer focused people who are making business happen. They are behind our fantastic success and incredible growth.

    The Role


    IWG currently has openings for Sales Account Managers – proven sales professionals working within the Inside Sales Account Managers Team. The Account Manager will work hand and hand with the customer to understand their business needs, cross & upsell, maintain and expand business relationships, reason for any terminations and act as a liaison between the customer, centre and Area Manager to ensure that the customer's needs are understood and addressed in a timely manner following a defined consultative process.

    You will be tasked with responding to billing, service, product, renewal enquiries and proactively "upselling" the customer using the IWG range of solutions such as Offices, Virtual Offices, and Membership; just to mention a few. This consists of understanding the customer's business needs and circumstances, then providing a solution from the IWG product lines that best fit the prospect's needs in order to maintain revenue opportunities.

    Our B2B sales professionals are responsible for selling our range of solutions to all size businesses in a multitude of industries. The role involves engaging customers and prospects via phone, email, and SMS.

    Key Responsibilities

    • Ability to up & cross sell a selection of our solutions
    • Understand customers needs, build strong relationships to unlock commercial potential
    • Ability to work with fixed contact strategy and event driven sales interactions
    • Listen to customers feedback, communicate the value of Regus, and design solutions to help them grow their business
    • Provide personalized, positive support that aligns with our company brand and voice, directly impacting our customer retention.
    • Handle inbound and outbound calls and other methods of communication (e.g. email) to existing customers including follow-up calls to understand, educate, and renew business.
    • Manage sales process: sell all product lines and close deals.
    • Work efficiently (high volume) and effectively (good sales and customer feedback) on all Key Performance Indicators in line with company procedures and guidelines.
    • Take ownership of your results by driving high quality customer service resulting in meeting or exceeding the monthly goals associated with the Save role every month.
    • Accurately record notes clearly in all relevant systems.
    • Recommend improvements that will positively impact sales and efficiency.
    • Perform other duties as assigned.
    • Proactively check customers spend report for sales opportunities
    • Dealing with any MyRegus (online account) issues
    • Manage billing and invoicing enquiries
    • Make sure the client onboarding has been completed
    • Handle any new business or client renewals
    • Create manual agreements for new business
    • Work efficiently with the centre team for any internal moves
    • Raise tickets for any IT/Telecom queries

    Qualifications

    • Proven track record of customer retention, selling products or service solutions within a business-to-business sales environment. Rounded sales and service skills (Not a pure "cold caller").
    • Professional and clear communication skills with the ability to build rapport with a customer quickly over the phone. (Excellent telephone demeanor).
    • Supports business unit's goals and demonstrates positive attitude toward others; will assist in all areas as needed.
    • Proven negotiation skills.
    • Intermediate level of MS office; Word, Excel, PowerPoint and Outlook.
    • Familiarity with CRM systems a plus.
    • Maintains high productivity/activity level.
    • Flexibility to work the hours required. (Can involve early and late shifts with possible weekend work)
    • Willingness to go beyond the job description to meet business goals.

    Hourly rate at 15 an hour- plus competitive ramp up bonus variable comp. based upon individual performance - high performers can expect 40K plus in variable comp


    #J-18808-Ljbffr

  • Inside Sales

    4 days ago

    Only for registered members Addison Full time

    Develop new business and maintain an existing customer base in your assigned division with opportunities for commercial and industrial products. · High volume of outgoing and inbound phone calls and emails daily · ...

  • Inside Sales

    1 week ago

    Only for registered members Addison, TX, US

    This job involves developing new business and maintaining an existing customer base in your assigned division with opportunities for commercial and industrial products. You will be provided with training on division specific products. · High volume of outgoing and inbound phone c ...

  • Inside Sales Representative

    1 month ago

    Only for registered members Addison

    Wearelookingforadrivenandpersuasivesalesprofessionalwithaknackforturningpotentiallossesintowins.Joinusandbecomepartofateamthat'spassionateaboutturning"no"into"yes". ...

  • Inside Sales Representative

    1 month ago

    Only for registered members Addison

    Inside Sales Representative assist sales team by managing administrative tasks ensuring efficient customer service. They handle customer inquiries process sales orders maintain accurate sales records CRM system additionally they support sales team by preparing materials generatin ...

  • Inside Sales Representative

    1 month ago

    Only for registered members Addison, TX

    An Inside Sales Representative assists the sales team by managing administrative tasks and ensuring efficient customer service. · ...

  • Inside Sales Representative

    1 month ago

    Only for registered members Addison, TX

    We're looking for a highly motivated Inside Sales Representative to join our dynamic team, · focused on retaining customers who may not have purchased after a previous appointment or canceled.Engage Customers: Proactively reach out to customers who did not purchase after a previo ...

  • Inside Sales Manager

    1 month ago

    Only for registered members Dallas, TX

    Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. · Manage, lead and evaluate the day to day activ ...

  • Inside Sales Representative

    1 month ago

    Only for registered members Dallas, TX

    Arrow Exterminators is looking to hire a full-time Inside Sales Representative to sell additional services to existing and former customers by phone. · Provide administrative support to service centers by answering phones, scheduling services, and managing payment data. · Meet da ...

  • Inside Sales Manager

    1 month ago

    Only for registered members Addison Full time

    Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. · Oversee day to day sales activities of the inside sales team · Develop and overse ...

  • Inside Sales Representative

    2 weeks ago

    Only for registered members Carrollton, TX

    This is an exciting opportunity to join our team at the logistics warehouse as an Inside Sales Representative. · ...

  • Inside Sales Consultant

    1 month ago

    Only for registered members Dallas, TX

    Sell products directly to Business to Business (B2B) customers by cultivating and maintaining positive customer relationships. · ...

  • Inside Sales Associate

    1 month ago

    Only for registered members Carrollton, TX

    We're adding to our team at the Adam Hancock Group. You'll be joining our team in office 3 days/wk and will have the flexibility to work from home 2 days/wk. The primary responsibility of this role will be communicating with leads over the phone, through text and email using CRM ...

  • Account Manager Inside Sales

    1 month ago

    Only for registered members Addison, TX

    Inside Sales Account Manager for IWG, a leading provider of flexible workplace solutions. The role involves working with customers to understand their business needs, cross-selling and upselling IWG's range of solutions, and maintaining and expanding business relationships. · Abi ...

  • Bi- Spanish Inside Sales

    1 month ago

    Only for registered members Addison

    We offer a rewarding and supportive environment where you can thrive. Enjoy a competitive commission structure that rewards your hard work and success. Fully remote role to allow you to enjoy the ease of working from home. Receive 3 weeks of in-depth product and sales training, g ...

  • Bi- Spanish Inside Sales

    1 month ago

    Only for registered members Addison, TX Remote job

    We offer a rewarding and supportive environment where you can thrive. Here's what you can look forward to: · Attractive Commission Plan: Enjoy a competitive commission structure that rewards your hard work and success. · Fully remote role to allow you to enjoy the ease of working ...

  • WORKA Inside Sales agent

    1 month ago

    Only for registered members Addison, TX Remote job

    We are seeking dynamic individuals who thrive in a fast-paced, results-driven environment. The ideal candidate will have a minimum of 2 years of experience in an inside sales, customer service or business development role. The candidate should be a native speaker, fluent in the l ...

  • WORKA Inside Sales agent

    1 month ago

    Only for registered members Addison $45 - $55 (USD)

    Worka currently has several openings for Inside Sales Representatives working within our Global Sales Teams. · Proactively reaching out to all workspace enquiries Worka receives · Qualification of enquiries by understanding the company and requirement · Propose and book tours bas ...

  • Bi- French Inside Sales

    4 weeks ago

    Only for registered members Addison

    We currently have several openings for Inside Sales Representatives working within our Global Sales Teams. · In this role you'll handle incoming and outcoming calls or emails to present our products, workspaces, and services, · helping new and existing customers find the right so ...

  • Account Manager Inside Sales

    1 month ago

    Only for registered members Addison

    IWG currently has openings for Sales Account Managers - proven sales professionals working within the Inside Sales Account Managers Team. The Account Manager will work hand and hand with the customer to understand their business needs, cross & upsell, maintain and expand business ...

  • Inside Sales Account Manager

    2 weeks ago

    Only for registered members Addison

    Develop new business and maintain an existing customer base in your assigned division with opportunities for commercial and industrial products. · ...

  • Inside Sales Representative

    2 weeks ago

    Only for registered members Dallas, TX Remote job

    The Inside Sales Representative is a critical team member in our sales organization, providing a best-in-class experience for potential resident families as they begin the process to find an appropriate senior living community. · Take incoming inquiries from APFM, Sonida Web, an ...

Jobs
>
Account manager, inside sales
>
Account manager, inside sales in Addison