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    • IT Desktop Technician Support - Hebron - Sunrise Systems Inc

    Sunrise Systems Inc
    Sunrise Systems Inc Hebron

    1 month ago

    Sunrise Systems Inc background
    Description

    Job Title: IT Desktop Technician Support

    This is a contract position with an initial duration of 12 months, located in Hebron, KY.

    Description & Requirements:

    • Provide Deskside Support including general computer hardware and software troubleshooting
    • Request, enable and setup accounts and access for new users
    • Install standard image for new and re-image systems
    • Configure (hardware, software) client computers prior to installation
    • Maintain and troubleshoot local Zebra and HP printers and handheld scanners
    • Support warehouse application and hardware systems including a Pick to Light and Print and Apply System
    • Receive and organize asset inventory
    • Deliver/Install Assets
    • Terminate, dispose of, relocate assets as needed
    • Provide IMAC (Install/Move/Add/Change) services for all desktops, laptops, and other related devices
    • Provide technical assistance during install/conversion as requested for in-house and remote users
    • Manage IT Ticket Queue of requests to meet the SLA requirement
    • Coordinate with next Level support for any open issues
    • Willing to work different shifts as needed
    • Tier 1 support for Network/LAN/Telephony
    • Experience required: 2+ years desk side support experience preferred
    • Required skills: Good communication and interpersonal skills to work with customers
    • A+ Certification preferred
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