Veterans Service Representative - Muskogee, United States - Department of Veterans Affairs

Description

Summary

This position is located in a Department of Veterans Affairs, Regional Office (VARO), BEST Division. Serves as Veterans Service Representative (Senior Authorizer) for a claims team within a section of the BEST Division.

Responsible for the review and authorization of a full range of claims of a larger scope of responsibility (unusually complex cases or those of a very sensitive nature involving novel issues) to include any appellate reviews related to contested claims.

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Overview

• Accepting applications
• Open & closing dates

05/07/2024 to 05/13/2024

• Salary

$86,962 - $113,047 per year

• Pay scale & grade

GS 12

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Location

1 vacancy in the following location:

• Muskogee, OK 1 vacancy
• Remote job

No

• Telework eligible

Yes-as determined by the agency policy.

• Travel Required

25% or less - You may be expected to travel for this position.

• Relocation expenses reimbursed

No

• Appointment type

Permanent -* Work schedule

Full-time -* Service

Competitive

• Promotion potential

None

• Job family (Series)

0996 Veterans Claims Examining

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Suitability/Fitness

• Announcement number

351-24-MB NBU

• Control number

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• Internal to an agency

Current federal employees of this agency.

Clarification from the agency

This vacancy announcement is open ONLY to current, permanent employees of the Muskogee, OK, Veterans Benefits Administration (VBA) Regional Office in the BEST Division and current/former VA employees who are CTAP eligible.

For the purpose of this job announcement, Fiduciary Hub bargaining unit employees in the commuting area are considered facility employees.

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Duties


Specific duties include:

• Reviews and authorizes a full range of claims of a larger scope of responsibility which are unusually complex cases or those of a very sensitive nature involving novel issues, to include any appellate reviews related to contested claims.
• Serves as the team mentor to lower-graded Veterans Service Representatives (VSRs) providing a comprehensive level of technical advice and guidance on complex authorization issues.
• Serves as the final signatory with the power to rate and award benefits on claims that are unusually complex, or to terminate, change, or deny benefits.
• Analyzes available data which reflects quality levels to determine training needs of lower-graded VSRs.
• Ensures all program requirements imposed by Compensation and Pension Service and the Court of Veterans Appeals are met or implemented.
• Distributes and balances the workload among the employees in accordance with established workflow and assures timely accomplishment of assigned workload
• Monitors qualitative and quantitative metrics to spot patterns in quality program delivery and pinpoint areas that need more investigation.
• Cases being reviewed may entail contentious issues that call for the application of legal precedents and, occasionally, the requirement for a new decision.

Work Schedule:
Full time, Monday through Friday


Compressed/Flexible:
Available


Telework:
Available


Virtual:
This is not a virtual position.

Position Description/PD#:
Veterans Service Representative; 30077A


Relocation/Recruitment Incentives:
Not Authorized


Financial Disclosure Report:
Not Required

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Requirements

Conditions of Employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:05/13/2024.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-12 position you must have served 52 weeks at the GS-11 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.


MINIMUM QUALIFICATION REQUIREMENT:
You may qualify based on your experience as described below:


GS-12 Grade Level:

• Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-11). Specialized experience includes but is not limited to experience that demonstrates competence in adjudicating and authorizing veterans' claims. Specialized experience is typically gained in positions that have involved experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc. Such experience is to be substantive and relevant and may have been gained in the practice of law or working with a Federal or state agency, insurance company, retirement, disability, or insurance program.

Volunteer Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Full vs


Part-Time Employment:
Full-time employment is considered to be at least 35 hours per week.

Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements:
The work normally involves mental rather than physical exertion. The work is mostly sedentary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

Not Applicable.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.

This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

Placement Policy:
The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

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Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

• Leadership: Inspires, motivates and guides others toward goal accomplishment; coaches, mentors, and challenges subordinates; adapts leadership styles to a variety of situations; models high standards of honesty, integrity, trust, openness, and respect for the individual by applying these values to daily behaviors.
• Problem Solving: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgements.
• Technical Competence: Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise (for example, engineering, physical science, law, or accounting); maintains credibility with others on technical matters.
• Communication: Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions.

Narrative responses are not required at this time.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.