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Implementation Specialist - Morristown, United States - RLDatix
Description
Job Description
Job DescriptionEvery single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable. We want to change that. RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible. Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management. Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise – thus giving organizational leadership the contextualized data they need to make better informed decisions.
RLDatix is truly global, with over 2,000 employees across the UK, Europe, Middle East, Australia, Canada, and the United States. Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology – including AI - to deliver marketing leading solutions for our clients. We are looking for people to join our team who are passionate about making a positive change in healthcare. Join us as we work towards our vision of safer, better healthcare for all.
What You Will Do:The Implementation Specialist will work directly with Life Sciences customers subscribing to our transparency reporting tools. This includes serving as a project manager on implementations, providing customer support services for the tool, and supporting customers' data integration and configuration needs.
Key Responsibilities
· Partner with multiple internal and external stakeholders in the provision of the
implementation services and customer support, working closely with members of the team's regulatory,
product and technical groups.
· Support multiple customer projects, which includes: (1) providing project management and
implementation guidance while interacting directly with customers; (2) providing timely and practical
advice and support for questions and concerns regarding implementation of our Life Sciences transparency products, product configuration and product utilization; and (3); providing basic technical and data support.
· Participate in multiple concurrent projects with independent timelines and deliverables; oversee and independently manage projects or core components of projects in collaboration with team members and report on status weekly; support management with oversight of project timelines and scope across multiple projects.
· Perform analysis on flat files and on data within applications; effectively leverage
tools such as Notepad, Excel and Access to review, analyze, and modify data sets; collaborate with
technical and business team members at PorzioLS and customer to facilitate deep understanding of data
and integration of data into PorzioLS' systems.
· Establish procedures for customer UAT testing, including testing plans and scripts; oversee UAT
testing across implementations and coordinate with product team as necessary to address feedback from
testing; participate in product testing with the technical team related to existing and new product
functionality.
· Work closely with team management to design and document procedures for
implementing transparency products; assist with regular training on procedures.
Experience/Knowledge/Competencies You Will Need:
· A Bachelor's degree or equivalent experience required
· A minimum of 2 years of experience working in or with life sciences companies in at least one of the following areas: commercial compliance, sales/commercial operations, or aggregate spend/transparency reporting; alternatively, candidates may have significant technical or customer support experience in order to qualify.
· A minimum of 4 years of experience implementing and/or supporting SaaS applications.
· A Project Management Professional (PMP) certification or other equivalent certification is strongly preferred.
· Priority will be given to candidates with one or more of the following: knowledge of the various U.S. laws and codes related to life sciences sales and marketing practices.
· Knowledge of the various global laws and codes related to life sciences sales and marketing practices.
· Experience in business/customer facing role and customer support.
· Project management experience.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
RLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
