Telecommunications Specialist - Raleigh, United States - Infojini Inc

Infojini Inc Raleigh, United States

2 weeks ago

Technology / Internet

Description

Job Description :

The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and finding resolutions to the issues from a central location.
Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution.
Will operate in a 24/7 operation and maintain current SLA's.

Skills Required:

Bachelor's degree or 3 to 5 years in Information Technology or Computer Science
Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
Self-motivated, enthusiastic, and able to handle multiple support cases
Strong writing skills to maintain organized documentation
Customer-oriented, and capable of providing high levels of client satisfaction
Collaborate and work well with others
Experience with VOIP technologies is a plus
Experience in a NOC environment is preferred.
Strong skills in working with clients and communication
Knowledge of network cabling, network classification and network topology

Required Experience (Minimum 3 Years) :

Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
Strong writing skills to maintain organized documentation
Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
Knowledge of network cabling, network classification and network topology

Desired Skills :

Experience with VOIP technologies is a plus
Experience in a NOC environment is preferred

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