Front Desk Lead - Orlando, FL
1 week ago
Job summary
The Front Desk Lead assists the Front Desk Supervisor with daily front desk operations They act as a supervisor to all front desk agents assist with handling complaints and oversee employee and guest interactions based on Company Standards The Front Desk Lead provides excellent customer service and demonstrates proficiency in computer skills and technology.Responsibilities
- Assist the Front Desk Supervisor in daily front desk operations ensuring smooth and efficient check-ins and check-outs
- Act as a supervisor to all front desk agents providing guidance and support in guest interactions
- Address and resolve guest complaints ensuring high levels of customer satisfaction
Job description
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