Financial Services Supervisor - Tucson, AZ

Posting Close Date: · Applicants must submit their completed application by at 11:59 p.m. MST · Application and Special Instructions · As part of the application process, all applicants are required to submit a resume AND cover letter at the time of the application. Applications ...

Job description

Posting Close Date:

Applicants must submit their completed application by at 11:59 p.m. MST

Application and Special Instructions

As part of the application process, all applicants are required to submit a resume AND cover letter at the time of the application. Applications that do not include both documents by the recruitment closing date will be considered incomplete and will not receive further consideration.

COVER LETTER:

Please submit a cover letter that addresses each of the preferred qualifications listed in the job posting. In your letter, describe how your skills, experience, and background align with the requirements of the position and how they prepare you to be successful in this role.

INTERVIEW INFORMATION:

Highest-scoring applicants will be invited to a panel interview to be held in-person at City Hall the week of March 16,

Hiring interviews will occur the week of March 23,

IMPORTANT INFORMATION:

This position is on-site at City Hall.

The following pre-employment requirements apply to this position:

• Must obtain a valid and unrestricted Arizona Driver's License.
• Must successfully complete a background investigation.

The eligibility list established from this process may be used to fill positions as they become available over the next six (6) months.

RECRUITER CONTACT INFORMATION:

If you have any questions, please contact Nathan Karrel at

ABOUT THIS JOB

Position Specific Summary

The Financial Services Supervisor position at the City of Tucson's Business Services Department is responsible for supervising staff and supporting business compliance with the City of Tucson's business license code and related regulations. The role oversees workflow, provides code interpretation, and authorizes tax and fee adjustments or refunds.

Work is performed under the supervision of the Finance Manager. This position exercises supervision over division personnel.

Duties and Responsibilities

• Supervises employees by providing guidance and direction. Participates in recruitment. Provides or coordinates staff trainings. Manages time-off, scheduling, and personnel-related actions.
• Provides licensing support by answering staff and agency inquiries, troubleshooting system issues with the software vendor, and updating procedures and correspondence.
• Responds to and delegates taxpayer inquiries; provides phone and in-person assistance, resolves online portal issues, processes cancellations, and handles escalated customer situations.
• Manages financial actions by reviewing and approving or denying penalty waivers and refund requests, correcting, license charges, reallocating payments processing payment batches, and coordinating annual and quarterly billing cycles.
• Oversees administrative tasks including assigning special event license forms, submitting supply orders, and maintaining inventory of printed and specialty licensing materials.
• Performs all other duties and tasks as assigned.

Working Conditions

Mostly office environment .

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education: 6 months post high school.

Work Experience: Four (4) years of relevant experience.

License/Certifications: A valid and unrestricted driver's license with two (2) years of licensed driving is required.

Any combination of relevant education and experience may be substituted on a year-for-year basis.

PREFERRED QUALIFICATIONS:

• Two (2) years of experience in a regulatory compliance environment.
• Two (2) years of supervisory experience.
• Two (2) years of customer service experience.
• Bilingual (English/Spanish).
• Strong written communication skills.

POSITION DETAILS

Job Profile

J0854 - Financial Services Supervisor

To view the full job profile including classification specifications and physical demands click

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Compensation Grade

G106

Hourly Range

$ USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Non-Exempt

Position Type

Regular

Time Type

Full time

Department

Business Services Department, ZBUDG HIER - Recurring

Department Link

Background Check: This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at

or

Recruiter Name

Recruiter Email

For Human Resources general questions please contact