TM Client Services Specialist II - Little Rock, United States - Bank OZK

Description

This job was posted by : For moreinformation, please see: Description:Job Purpose and Scope:Performs duties associated with providing post-implementation clientsupport and customer service.

Products include ACH, Wire, RemoteDeposit, Positive Pay, Sweeps and other Treasury Management products andservices offered by the Bank.


Essential Job Functions:
Provides daily support to the TMS Sales, TMS Implementation, TMSOperations teams and to all treasury clients and business partners.
Engages in direct contact with the TMS Sales, TMS Implementation, TMSOperations, and all treasury clients and business partners.
Assists clients with technical troubleshooting to component-levelspecifications.
Monitors software and hardware upgrades, version adjustments, andcommunicates to management and clients, when necessary.
Provides hardware/software installation assistance for TreasuryManagement clients.
Oversees ordering of necessary equipment and supplies as requested forclients.
Opens and works assigned service tickets.

Provides daily support to all branch/department staff relating toTreasury Management, to include WireXchange, Cash Ordering Portals andother system related setups, lockouts and resets.

Supports other departments within the Bank with Treasury Managementproducts and services.
Serves as an administrator for banking related services.
Assists with the development & maintenance of policy and proceduresrelated to Treasury Management products and services.
Maintains good punctuality and attendance to work.
Follows Bank policy, procedures and guidelines.
Performs other duties as assigned.


Knowledge, Skills & Abilities:
Knowledge of computers and programs for working software applications.
Ability to communicate effectively both verbally and in writing.
Ability to demonstrate initiative to accomplish work objectives.
Ability to work effectively and demonstrate flexibility in a continuallychanging environment.
Ability to demonstrate effective organization, critical thinking,analytical and problem-solving skills.
Ability to manage multiple tasks with exacting deadlines and respondeffectively to internal and external clients.
Ability to work without close supervision.
Ability to demonstrate effective customer service skills.
Ability to maintain confidentiality.
Ability to work extended hours.
Ability to work effectively in a team environment.
Ability to maintain attention to detail.
Ability to demonstrate effective time management skills.
Ability to learn other equipment and software necessary to perform jobresponsibilities.
Ability to develop and maintain positive and effective workingrelationships with others.
Skill in using computer and Microsoft Office, including Outlook, Word,Excel, and PowerPoint.


Basic Qualifications :
High School Diploma or equivalent required.
Minimum of two (2) years of technical, help desk, or call center workexperience required.
Minimum of one (1) year of work experience with computers, includingMicrosoft Word and Excel required.
Minimum of one (1) year of related customer service work experienceand/or specialized training preferred.
Bilingual skills in Spanish or Portuguese preferred.

Equipment Used in Job Performance/Working Environment:

ComputerTelephoneMajor Job Demands (Physical/Mental):Decision-makingProblem-solvingNote: This description is not an exhaustive list of all job functions,duties, skills and job standards required.

Other job functions, duties,skills, and standards may be added. Management reserves the right to addor change the job requirements at any time.


Position Requirements:

Basic Qualifications :
High School Diploma or equivalent required.
Minimum of two (2) years of technical, help desk, or call center workexperience required.
Minimum of one (1) year of work experience with computers, includingMicrosoft Word and Excel required.
Minimum of one (1) year of related customer service work experienceand/or specialized training preferred.
Bilingual skills in Spanish or Portuguese preferred.

Bank OZK is an equal opportunity employer and give consideration foremployment to qualified applicants without regard to race, color,religion, sex, national origin, age, sexual orientation, genderidentity, disability status, protected veteran status, or any othercharacteristic protected by federal, state, and local law.

Member FDIC.#J-18808-Ljbffr