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Lamballe

    Patient Service Representative - Fredericksburg, United States - Patient First

    Patient First
    Patient First Fredericksburg, United States

    3 weeks ago

    Default job background
    Full time
    Description

    The responsibilities of this job include, but are not limited to, the following:

    • Assisting patients using the kiosk prior to registration.
    • Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
    • Respectfully handling Physician and Nurse requests in a timely manner.
    • Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
    • Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
    • Verifying all patient demographic, health, pharmacy, and insurance information.
    • Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
    • Referring billing questions to the appropriate parties as needed.
    • Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
    • Discharging the patient and processing incurred charges.
    • Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
    • Receiving, sending, and distributing correspondence as directed.
    • Filing and scanning medical documents and office forms as directed.
    • Completing assigned checklists and Policy Manager tasks within the assigned shift.
    • Answering all incoming calls and distributing messages in a timely manner.
    • Assisting with other assignments as directed.
    • Demonstrating an efficient understanding of the electronic medical record system.
    • Receiving, moving, and stocking ordered supplies.
    • Cleaning the front office work area and other maintenance assignments as directed.
    • Verifying daily reports are run at the end of the day.
    • Attending staff meetings as directed.
    • Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
    • Operating, using, and maintaining medical and office equipment as trained.
    • Participating in maintenance assignments when necessary and as directed.
    • Providing positive, warm, and friendly service in all interactions.
    • Completing other duties as directed
    Minimum education and professional requirements include, but are not limited to, the following:
    • Must be 18 years of age or older.
    • Basic typing skills.
    • Minimum one year of clerical experience preferred.
    • High school graduate or equivalent.
    • Ability to sit, stand, and walk for up to 7 hours at a time.
    • Ability to lift up to 25 pounds.
    • Excellent visual, verbal, written, and typed communication skills.
    • Ability to prioritize and multitask.
    • Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.
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