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    ASI - Home Delivery Agent (Inbound Customer Service) - Remote - Louisville, United States - GE Appliances

    GE Appliances
    GE Appliances Louisville, United States

    4 weeks ago

    Default job background
    Description

    After 4 weeks of training, you will use Windows-based programs and other internal applications to:

    Assist customers through inbound telephone calls for inquiries on appliance deliveries

    Provide information on product availability, delivery and order processing.

    Schedule deliveries and resolve post-delivery issues.

    Offer alternate resolutions for customer concerns.

    Support Store Associates, Call Center Associates, and Consumers in all aspects of the delivery process.

    Create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolution

    Other duties as assigned by Leadership.

    Meet all work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

    High School Diploma or GED preferred

    Two+ years sales or service experience desired

    Passion for customer service and problem solving

    Exceptional organizational skills;

    effectively utilize time management, ability to multi-task, and use critical thinking

    Organized and thorough, with effective time management skills

    Able to prioritize and plan to rapid satisfactory resolutions.

    Ability to adapt to change

    Flexible with ability to take direction from management yet work independent to achieve goals.

    Excellent written communication skills,

    Good typing ability, and computer skills - comfort navigating multiple online applications.

    Good listening and questioning skills, with ability to resolve conflict

    Excellent sense of ownership with proven follow-through skills.

    Exceptional negotiation & conflict resolution skills;

    Able to diffuse difficult situations or irate customers resulting in satisfactory

    resolution.

    Proven attendance record showing dependability/accountability to work as scheduled.

    Proven ability to accept constructive feedback and apply coaching

    Desire to work in a team environment to work towards common goals

    Ability to remain calm and patient while handling challenging customer concerns.

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