Field /Customer Service Administrator - Brea, United States - Innio LLC

Description

What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people. Northeast Energy Systems ("NES") and Western Energy Systems ("WES"), a division of INNIO, provide fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas,propane, syn gas and automated dual fuel systems. NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields - results-focused professionals with the skills to achieve project goals across multiple industries

The Field /Customer Service Administrator is an important team member of our Service Team and signs responsible for the following tasks :

Responsibilities :

• Order all parts, consumables, third parties and tooling to enable the execution of Service Events
• Serve as the assistant and representative to the Field Service Staff Manager
• Handle all direct and indirect customer contacts in a proactive and professional way
• Create Service Requests for both contract and transactional customers
• Create Purchase Order Requests for vendors, suppliers required for job activities
• Communicate scheduled services with in house and customers alike
• Work directly with contracts staff to help ensure contract execution
• Use technical knowledge of service activity to identify parts and tools needed to prepare for service events and order through appropriate vendors
• Manage material and resources in a cost sensitive way
• Support parts ordering process for both contract and transactional customers
• Document all service events and triggered tasks within Oracle throughout the process
• Provide support to Operations team through continuous monitoring of all scheduled and unscheduled resources for optimized utilization in accordance with working regulations and guidelines
• Stay informed of required technical and commercial documentation during operations
• Ensure compliance with quality and EHS guidelines regarding internal and external resources
• Work with Service manager to ensure Field Service Technicians meet all process discipline and business standards
• Review service events to track any unplanned actions/work which must be added
• Provide recommendations for improvement regarding operations initiatives
• Work within the services team to achieve service key performance indicators
• Perform other duties as assigned

Qualification Requirements :

• Experience in preparing service events and supporting of technical supervisors/coordinators and scheduling required
• Experience in working with Oracle ERP, Microsoft Office applications, technical databases desired
• Mechanical/ electrical Engineering or Technician background a plus
• Ability to handle multiple responsibilities simultaneously, stay focused on deadlines, and handle complex projects efficiently
• Ability to manage time effectively and prioritize tasks
• Strong written and verbal communication skills in English