Operations Manager - New York, United States - Arrow Security

Description

OPERATIONS MANAGER

• SECURITY OPERATIONS
• ARROW SECURITY NYC REGIONAL OFFICE New York, NYPosition SummaryAs an operative of our company pledge to exceed client expectations, the Operations Manager manages staffing and scheduling of security officers for designated client contract/site location(s).

The Account Manager acts as a trusted mentor to the security team and a quality service provider and liaison to our clients, communicating all daily operations activities with an effective and responsive approach.

As a representative of our "We Care" philosophy, the Account Manager aligns with Operations and HR teams to foster best practices in company policies and procedures in adherence to Federal/State regulations and is committed to the respect and WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY?Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally.

We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work life balance.

At Arrow, we understand how important this is to our people. And our people are important to us.

Here is some of what we offer our valued security staff:
Weekly payInternal growth opportunities Flexible scheduling opportunities Employee PERKS program, including discounts on everyday purchases with many of our partners

Essential Job Responsibilities:
Manages 5,000-6,500 hours of contract hoursHandles scheduling of assigned security staff as congruent with client needsTrains, mentors and supports uniformed security officersLiaison with client and coordinate communication of operations, through an effective and responsive approachProvides exceptional customer serviceEffectively manages people and costs while ensuring contract complianceDrafts and updates security post ordersDrives operational accountabilityOther tasks as assigned

Knowledge/Skills/Abilities Required:

Must have 2 years experience in managing security operations or accountsHave ability to work within a structured environment and follow standards of processesWorks well within a teamMust be flexible in availability to tend to accounts as neededAbility to work in time-critical situations with firm deadlinesWorking knowledge of WinTeam & eHub platforms preferredKnowledge of Microsoft Office applicationsValid Driver's License preferredHS Diploma/GEDFounded in 1985, we have perfected our approach to high quality security.

As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience.

"We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR Please include your full name, contact information and details about your request in the email.

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