Desktop Support Technician - Hackensack, United States - Excis Compliance

Description

We are searching for a solution-focused

desktop support technician

to provide our employees with hands-on, systematic support. The desktop support technician should receive IT-related concerns, and then proceed to diagnose and solve these issues. You should also ensure the regular maintenance of our IT infrastructure.


Responsibilities:
Advising staff on appropriate procedures for directing their IT-related queries and recommendations.
Receiving and documenting requests for support.
Deciding on the most suitable ways of providing aid.
Delivering IT and related assistance upon request, or as you deem suitable.
Configuring new desktops, routers, modems, and similar devices.
Performing routine inspections and upkeep of existing installations.
Updating computer operating systems and other important software, as needed.
Substantiating requests for hardware and software purchases and upgrades, if appropriate.
Providing suggestions on appropriate training for staff.
RequirementsCompTIA A+, Microsoft Certified Professional (MCP) or betterMinimum of 18 months years of IT experience.

Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Excellent communication relationship-building and internal customer service skills.


Location:
433 Hackensack Ave, Hackensack, NJby Jobble
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