Lead Telephone Operator - Rochester
1 month ago

Job summary
The Lead Telephone Operator will support the daily operations ensuring timely and accurate call handling, paging, and message routing. Serves as liaison between departments and ensures compliance with standards and processes.
Provide daily operational guidance and support to the telephone operators, assist with training new staff, monitor call center metrics, provide feedback and coaching to operators for their success,
assist with scheduling and coverage planning.
Job description
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