- Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
- Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies all necessary parties when special ordered parts have been received.
- Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts and replenishes assigned inventory daily.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Assists outside sales representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer and that all customers receive their copy of the invoice.
- Excellent communication and customer service skills, and able to maintain a professional image and demeanor
- Ability to multi-task in a fast paced environment
- Strong Computer & Phone Skills (Internet, MS Outlook)
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Assistant Parts Manager - Southern Pines, United States - Phil Smith Automotive Group
4 weeks ago
Description
Job Description
Job DescriptionWe're looking for an Assistant Parts Manager to join our growing team
Primary Duties:
Required Experience and Skills:
