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Southern Pines

    Assistant Parts Manager - Southern Pines, United States - Phil Smith Automotive Group

    Phil Smith Automotive Group
    Phil Smith Automotive Group Southern Pines, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    We're looking for an Assistant Parts Manager to join our growing team

    Primary Duties:

    • Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
    • Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
    • Answers phone calls, providing price quotes and other information.
    • Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
    • Pulls and fills orders from stock.
    • Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
    • Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
    • Notifies all necessary parties when special ordered parts have been received.
    • Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
    • Follows up on back-ordered parts and replenishes assigned inventory daily.
    • Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
    • Assists outside sales representatives with their orders.
    • Makes sure all internal requests for parts are billed on service repair order.
    • Receives payment from retail customers or obtains credit authorization.
    • Ensures that all charge sales are signed by the customer and that all customers receive their copy of the invoice.

    Required Experience and Skills:

    • Excellent communication and customer service skills, and able to maintain a professional image and demeanor
    • Ability to multi-task in a fast paced environment
    • Strong Computer & Phone Skills (Internet, MS Outlook)
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