Manager Application Performance - Ponchatoula, LA, United States - Strada Electric & Security

Description

Job Summary:

The AC Operations Manager assists in the achievement of the company's strategic objective and annual goals through the delivery of exceptional service and support reflective of Strada Services Brand.

Supervisory Responsibilities:
Manages Field Supervisors.


Duties/Responsibilities:
Oversee expenses, including labor costs, inventory, and fleet.
Responsible for facilities management, vehicle inspections, maintenance, and repair to ensure the protection of company assets.

Ensure the team follows best practices in managing inventories for all trades, including proper consumption of inventory, safeguarding of all parts / materials, and overall inventory control of all company assets.

Coordinate with other departments / branches to ensure appropriate job objectives are met effectively and completely.
Oversee safety compliance to OSHA standards, including employee training and compliance.
Conduct incident investigations and implement corrective actions when necessary.

Evaluate work and personnel schedules to ensure customers' needs are covered, technicians are not overburdened, and to achieve maximum growth potential.

Evaluate work and personal schedules to maximize efficiency in achieving profit margins and customer satisfaction objectives.
Maintain compliance of licensing, codes, and permits.
Manage and develop service staff to include hiring, performance management, discipline, and termination.
Provide feedback, coaching, and ongoing technical and communication training to increase performance.
Conduct weekly meetings and direct work assignments to maximize production.
Review of service tickets to ensure all field technicians adhere to procedural standards of reporting and documentation.
Conduct work evaluations, job site surveys and ride along with technicians.

Assist dispatch in ensuring the appropriate technician for the type of service, and ensure accurate dis-patch, arrival, and completion times.

Review customer satisfaction/issues daily and resolve any issues same day.
Participate in all company sponsored training classes.
Perform other duties as assigned.


Required Skills/Abilities:
Extensive knowledge of powerline installation and repair of electrical systems.
Excellent analytical and problem-solving skills.
Excellent verbal and written communication skills as well as excellent interpersonal skills.
Excellent customer service skills and attention to detail with the desire to exceed customer expectations.
Proven, consistent track record of meeting and exceeding objectives.
Knowledge of local codes and permitting requirements.
Must have computer experience with Microsoft Office, Excel, PowerPoint, and Outlook.
Valid driver's license and Clean MVR.


Education and Experience:
High school diploma or equivalent required, associate degree in related field preferred.
Minimum Five years' experience preferred, but not required.
Verifiable managerial, technical, or sales experience in residential service operations.
Knowledge of industry service requirements for residential and light commercial.


Physical Requirements:
In the field, climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces.
Follow all safety policies and procedures.
Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.
Physically able to work with heavy tools and equipment at heights.
Must be able to lift 60 pounds at a time to carry heavy cable.


Benefits:

• Opportunity for advancement.
• Competitive benefits package 1st of the month after 30 days.
• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• Employee Assistance Program (EAP).
• Life Insurance and AD&D.
• Basic Life Insurance – Company Paid for ALL Employees.
• Educational Assistance.
• 401k with a company match of 50% up to the first 4% of employee contributions, and paid vacation (PTO) after 1 year.