Data Management Director - Mound, MN, United States - Tank Holding Careers

Description

is a leading manufacturer of rotationally molded poly and welded steel bulk storage and material handling products in North America.

Tank is growing rapidly and is working to expand its capabilities and diversify product offerings consistent with the company values of growth and service to its customers.

• The Director of Customer Service is responsible for leading the customer service team and ensuring the customer experience is superior throughout the customer life journey. This position will play a role in shaping and implementing customer experience strategy along with related technology and methodology. Based in Mound, MN, this position requires a strong background in customer service/inside sales operations along with a passion for creating a consultative and service-oriented culture.

Lead and manage remote Customer Service team (managers and CSRs) in all aspects of customer service from initial onboarding, training, upsell, strategic growth, consultation, and renewal.

• Accountable for team performance by creating and managing multiple processes and policies that will improve the function and the organization.
• Effectively deploy Customer Service resources and align and integrate business objectives and policies across multiple brands and new acquisitions.
• Collaborate with cross-functional leadership (sales, marketing, product, manufacturing operations, finance, and technology services) to ensure successful execution of strategic initiatives.
• Ensure continuous improvement of Customer Service with talent skill assessments, developing and coaching the leaders to identify areas for continuous improvement, implementing process improvement changes, and delivering training.
• Bachelor's degree in business or related field, or equivalent combination of education and experience.
• A minimum of ten (10) years of progressive management experience in customer service.
• Experience hiring, training, managing, developing, and retaining high-performing teams.
• Customer-centric mindset with a passion to lead and influence to continuously improve the customer experience.

• Result and Business-Minded - You possess strong business acumen and a commercial mindset. Organizational Development Skills - With a continuous improvement mindset, you can drive change and improvements, shift gears as needed, and be a strong change management leader.
• People Management Skills - Able to clearly communicate goals and expectations, and you easily gain trust across the organization.

Tank Holding provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status regarding public assistance or any characteristic protected under federal, state or local law.