Field Application Engineer - Washington, United States - Arkamys
3 weeks ago
Description
Department:
Pre-Sales
Employment Type:
Full Time
Location:
Tokyo, Japan
Description
At ARKAMYS, we are passionate about Audio and transforming new ideas into products that are jam-packed with emotion Specialized in the spatialization of sound, we are developing audio enhancement software for the Automotive industry.
This unique situation allows us to have a preferred access in the High-Tech domain and to benefit from an influence at an international level.
You are audio passionate, you like High-Tech, innovative products, highly involving international projects, industrial constraints and context? You want to use your skills and experience towards the creation of varied and innovative projects? Then come to put your sense of initiative, team spirit and creativity at the service of a fast-growing company.
Work Scope
The Automotive Field Application Engineer is working on a day-to-day basis with the Japan Automotive Sales Team based in Tokyo and with Project Manager and Engineers based in Paris (HQ) and in Asia (Seoul / Shanghai).
You will be a key liaison with Arkamys products and the customer's applications:
Customer's projects development:
Partner with PM to manage the technical interactions with customers (OEMs, Tier1, ..) and support the development of Arkamys solutions.
Provide technical leadership by answering questions and offering solutions to customer requests, with on-site support if required.
Become a key technical window person by managing good communication with Japanese customers, Arkamys Project Managers and back-office engineers.
You will be requested to coordinate all customer tuning activities and follow Arkamys internal process with support of Sound Engineers team.
Pre-Sales:
Helping our customers to understand the benefits of our technology, providing demonstrations, proof of concept work and technical material to present at customer events.
Japan Office Development:
Automotive solution adaptation to local market
Definition of local needs to increase internal process efficiency
Main Responsibilities
Be the main point-of-contact for Japanese customer's engineers
Ensure advanced understanding of customer needs
Provide technical leadership to customers and Arkamys teams
Diagnose and resolve customer's issues during integration phase with the support of HQ PM's and Engineering teams.
Coordinate the tuning activities for customers projects
Experience & Skills Required
Bachelor or Master Degree in Electronic Engineering or similar
3-year experience in Automotive Infotainment environment (Semiconductor, Tier1, OEM...)
Customer facing experience
Strong analytical, problem solving and follow-up skills
Technical background to deal with technical challenges
Audio enthusiastic, master Audio basics
Project coordination skills
Strong communication and presentation skills
Fluent in Japanese and English
Position will require domestic travel and possibly international (Europe, India, China...)
Could be a plus:
Major in Digital Audio Processing or similar
Programming skills (C/C++) and/or Audio DSP programming skills (NXP, ST, TI, ADI...)
Personal Attributes
Excellent oral and written communication skills required to manage customer relationship and co-work with teams in various regions and cultures
Ability to understand and explain technical issues to technical and non-technical personnel
Proactive with a problem-solving mindset, work on own initiative and is committed to deadlines
Work as a member of a small but dynamic team of experts
Demonstrates a strong desire to learn new approaches and ability to learn – act – reflect.
Ability to handle multiple activities in parallel
Must be a solid fit with ARKAMYS corporate culture that values integrity, teamwork, proactive performance and a passion for excellence
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