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- Define and drive a differentiated and profitable service portfolio plan that accelerates our managed service transformation.
- Evaluate and develop opportunities for new services, products, programs and/or line extensions and identifying new target markets and related strategies including the digital experience vision and strategy for your services.
- Engage with customer facing teams, partners, customers, technology vendors and analysts to ensure defined customer experience is being achieved and discover un-met needs and business drivers.
- Create clearly defined market requirements, business plans, customer and digital experience expectations, and service definitions.
- Define rollout plans and work across the organization to ensure their success.
- Collaborate with Marketing to incorporate value proposition and competitive differentiation into market messages.
- Determine pricing, packaging, bundling and discounting strategies for service offerings.
- Set key performance indicators (KPIs) and monitor/optimize the performance of Objectives and Key Results (OKRs)
- Build relationships with internal and external partners, technology vendors, industry analysts and customers.
- Function as an expert in the areas of market competition and industry trends
- Innate inquisitive and exploratory nature to identify the art of the possible allowing you to innovate and differentiate managed services in a highly competitive technology market
- Product/Service management experience in SD-WAN, SASE, SSE, or security managed services (preferred)
- Product/Service management experience in networking services (MPLS, VPLS, Internet)
- Bachelor's Degree required (preferably in a technical discipline)
- Minimum of 10 years' experience in a tech business and 4 years' experience as a Product Manager for products or technologies related to telecommunications, managed network services, IT infrastructure, security, or cloud services
- Excellent written and oral presentation skills
- Proven success defining and launching innovative and differentiated services
- Demonstrated ability to collaborate effectively to accomplish goals in a busy environment with competing priorities
- Collaboration within and across teams and the ability to communicate with senior leadership
- Experience defining and delivering professional services in a multiple-geography model
- Knowledge of technology and products related to the mid-size and enterprise business markets
- Demonstrated success managing pricing and the overall financial success of a product
- High proficiency in Microsoft Excel, PowerPoint, Word, and Outlook
- Put Customers First
- Think as an Owner
- Win as a Team
- Act with Integrity
- Be Better Every Day