Attendance Clerk - Chandler, United States - StrongMind

Description

• Maintain compliance with all applicable school, district, state, and federal policies associated with student records and dissemination of student information, including but not limited to FERPA
• Follow up with parents/guardians about pending attendance approvals and provide individualized log in assistance as needed
• Coordinate effective communication with students and parents/guardians on any attendance updates utilizing phone calls, text messaging and emails
• Address attendance concerns relayed by students, parents/guardians through phone calls, text messaging, and emails
• Assist in re-setting passwords when needed for parents/guardians and students
• Re-setting attendance when incorrectly submitted/approved to ensure accurate minutes are accounted for
• Track attendance deficient students to assist in correctly approving minutes via the attendance app associated with individual students
• Work alongside student success partners, as needed, to provide excellent customer service for all students needing assistance or who are attendance delinquent (Truant or Non Start)
• Work with Adult Students and Parents/Guardians explaining the importance of correct attendance submission and checking progress in the portal frequently as to stay on track and progress academically

• Communicate clearly and professionally in both written and verbal form
• Maintain a high level of customer service with both internal and external stakeholders
• Maintain a professional code of conduct, including professional language, actions and attire
• Maintain confidentiality of matters pertaining to clients and co-workers
• Acknowledge and accept direction from company leadership
• Demonstrate willingness and desire to work and collaborate with clients, co-workers and the general public
• Prioritize work and handle multiple tasks while working independently
• Remain organized and plan well
• Work well under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism and a positive attitude.
• Examine data analytically, showing excellent reasoning and problem solving skills as it relates to continuous improvement
• Commit to professional and personal growth
• Embrace a culturally diverse environment while working from a remote location
• Know and be proficient in Microsoft Office programs
• Adapt to change while conveying professionalism
• Work under pressure; pay attention to detail; meet deadlines; deal with difficult individuals while maintaining composure and professionalism
• Meet quantitative and qualitative performance expectations and requirements

• Demonstrated ability to plan, organize, and interpret complex policies and procedures
• Demonstrated ability of efficiency and accuracy/attention to detail
• Effective verbal and written communication
• Ability to maintain a high level of customer service with both internal and external customers
• High level of organizational skill
• Experience working under time pressure while maintaining a rigorous attention to detail while maintaining composure, professionalism, and positive attitude.
• Maintain a professional code of conduct, including but not limited to professional language, actions, and attire
• Maintain professional confidentiality of personal and private matters pertaining to students, parents, and co-workersAcknowledge and accept direction from executive and school leadership
• Demonstrate willingness and desire to work and collaborate with students, parents, co-workers, and the general public
• Communicate effectively, both verbal and writtenMaintain positive and pro-active customer service in all aspects of communication, both internally and externally
• Great phone etiquette and being consistently available to assist with all inbound/outbound calls that need to be made
• Prioritize work and handle multiple tasks
• Display excellent planning and organizational skills
• Work under pressure, pay attention to detail, meet deadlines and deal with difficult situations while maintaining composure, professionalism, and a positive attitude
• Take initiative to look at data analytically, showing excellent reasoning and problem-solving skills as it relates to continuous improvement for professional and personal growth
• Demonstrate awareness and willingness to understand personal role and how it contributes to the success of other departments or functional areas
• Embrace a culturally diverse environment
• Adapt to change while conveying professionalism
• Proficiency in Microsoft Office
• High School Diploma or GED
• 2+ Years Customer Service background
• Educational environment preferred
• Bilingual a plus
• Successful completion of a fingerprint background check