Business Application Analyst - Atlanta, United States - Alston & Bird's

Description

THE FIRM

At Alston & Bird, an international law firm, we take pride in our work through impactful communication, collaboration, and community involvement. Our company culture has been recognized for Fortune magazine's "100 Best Companies to Work For" for 25 years in a row. This accolade, along with many others, fosters a continuous drive for innovation and professional development amongst our employees. Here at Alston & Bird, we have built a foundation of trust, consistency, and humanity that contributes to our overall success.

JOB DESCRIPTION

Alston & Bird is currently hiring for the position of Business Applications Analyst. Reporting to the Business Applications Manager, this individual will manage and support processes, including full project/development lifecycles from strategy/concept/implementation to deployment. Day-to-day, this individual will perform a variety application development, support, reporting, and database duties related to Risk Management systems supported by the Business Information Group. Applications of note: Intapp Risk applications, Aderant Docketing products, and Records Information Management (RIM) systems.

ESSENTIAL DUTIES

• Manage and prioritize change requests for Risk Management products.
• Coordinate the reviews of new requirements with the appropriate partners or executive staff members to make sure new requirements are in the best interest of the firm.
• Perform requirements gathering, development planning and product testing to ensure that developed products meet design specifications and are within total quality management limits and standards.
• Track all historical and future enhancement requests and associated business use cases.
• Perform moderate to complex bug verifications, release testing and beta support.
• Gain expert level understanding of existing Intapp Intake forms, workflows, notifications, integrations, and application capabilities.
• Develop and collaborate on training, awareness, and application ease of use tips.
• Provide technical assistance to users of the Risk Operation systems (i.e., Intapp Intake, Intapp Conflicts, Intapp Terms, iRM, Docketing products, etc.) in a timely, accurate, and courteous manner.
• Install software on PC's, including desktops, laptops, and mobile devices (where applicable).Oversight for all risk application software deployment on various platforms i.e., desktop/laptop, mobile devices, virtual environment.
• Provide one-on-one support to users across all firm offices and remote locations.
• Assist with the installation, configuration, and support of Windows-based, cloud-based, and web-based risk management applications in our network environment.
• Provide after-hours technical support and coverage when needed.
• Fulfill requests for application data and reporting.
• Perform project management duties for assigned projects.
• Keep the Business Applications Manager informed on the status of work/projects, problem areas and customer satisfaction.
• Performs other duties as assigned.
• Ability to communicate effectively with A&B users regarding problems and questions.

SKILLS NEEDED TO BE SUCCESSFUL

• Ability to understand and translate technical material for non-technical users.
• Excellent organizational skills for prioritizing projects.
• Thorough knowledge of Microsoft Windows, Microsoft Office Suite and applications accessed by A&B users.
• Knowledge of relational databases and database server management.
• General knowledge of PC LANs and networks including Windows.
• Ability to quickly learn new applications and manage upgrades to existing applications.
• Ability to understand procedures and instructions specific to the area of assignment as would be acquired during four years of high school.

EDUCATION & EXPERIENCE

• Associate or bachelor's degree is not required but preferred.
• Minimum 3 years of experience in a Windows and network environment.
• Previous experience in the legal field is desired.

EQUAL OPPORTUNITY EMPLOYER

Alston & Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.

The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned and requirements may vary from time to time.

Professional business references and a background check will be required for all final applicants selected for a position.

If you need assistance or an accommodation due to a disability you may contact us at

Alston & Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston & Bird hires the candidate.