Sr. Manager, Infrastructure Enablement - Pleasanton
3 weeks ago
About the Role
The Sr. Manager-Infrastructure Enablement is accountable for overall health,reliability and evolution of Gap's enterprise data integration and middleware platforms across complex hybrid-cloud environment.This role serves asGap-side service owner for middleware,messaging and workload automation platforms ensuring that services operated by our managed services partner consistently meet business availability performance and resilience expectations while day-to-day execution runbook operations are delivered by our managed services partner this role owns outcomes standards prioritization escalation for platform portfolio.
The successful candidate will bring strong technical depth operational rigor leadership through influence to stabilize modernize mission-critical integration services that support commerce supply chain stores analytics
What You'll Do
Service Ownership Accountability Own end-to-end service health availability reliability outcomes enterprise middleware messaging workload automation platforms including real-time batch event-driven integrations Act primary Gap escalation decision authority middleware integration services delivered managed services partner Ensure platforms meet defined SLAs SLOs peak-readiness requirements seasonal business-critical events Provide service ownership across enterprise integration technologies including Real-time messaging streaming platforms e.g Confluent Kafka IBM MQ Batch scheduling workload automation e.g Broadcom dSeries Workload Automation or equivalent Middleware integration frameworks supporting application partner connectivity Ensure reliable secure scalable data movement on-premises cloud external ecosystems Govern managed delivery Managed Services Delivery Setting Service Expectations Standards Reviewing Operational Performance Incidents Trends Driving Accountability Remediation Root Cause Elimination Continuous Improvement Partner Managed Leadership Balancing Demand Capacity Risk Technical Debt Protecting Gaps Business Priorities Operational Excellence Resilience Drive Improvements Observability Monitoring Alerting Error Handling Reduce Incidents Mean Time Recovery Integration Platforms Designed Operated Resilience Recoverability Security First-order Concerns Participate Incident Problem Post-Incident Reviews Integration-related Events Ensuring Clear Ownership Corrective Actions Lead Platform Modernization Efforts Cloud native Integration Patterns Event-driven Architectures Automation Standardization Platform Rationalization where appropriate Contribute Multi-year Infrastructure Integration Roadmaps Aligned Business Product Strategy Collaboration Governance Partner Closely Application Engineering Data Engineering SRE Infrastructure Security Architecture Teams Enabling Reliable Integration Capabilities Ensure Compliance Internal External Standards PCI SOX Data Protection Requirements Contribute Governance Forums Capacity Planning Strategic Initiatives Related Middleware Services Role Scope Operating Model This role operates within managed model day-to-day platform operations Level Level Support delivered strategic service partner Sr. Manager provides Service Ownership Governance Prioritization Escalation Leadership Performing Hands-on Platform Administration Accountability Focused Service Health Reliability Outcomes Execution Carried out Established Operational Runbooks Delivery Teams
Job description
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