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Atlanta

    Hotel Front Desk Clerk - Atlanta, United States - Transformative

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    Description

    Qualifications

    Hotel software experience; PMS

    High school diploma or equivalent

    Previous experience in a customer service environment

    Ability to multi-task

    Strong organizational and time-management skills

    Warm personality with strong communication skills.

    Ability to work well under limited supervision.

    Great communication skills.

    Responsibilities

    Answer phones and greet clients in a personalized, friendly, and inviting manner

    Register guests, issue room keys, provide information on hotel services and room location.

    Handle overbooked or 'walked' guests.

    Accurately process all cash and credit card transactions in accordance with established procedures.

    Communicate any outstanding guest requests or issues to management that may require

    Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

    Handling incoming calls and other communications

    Maintain a high level of service and hospitality


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