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    • Night Audit/Overnight Front Office Supervisor - Isle of Palms - Hyatt

    Hyatt
    Hyatt Isle of Palms

    3 weeks ago

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    Description

    Job Title: Overnight Front Office Supervisor

     

    About Us

    We are a team of caring and attentive colleagues who focus on delivering efficient service and meaningful experiences to our guests. At Wild Dunes Resort, a Destination by Hyatt, we believe that our guests choose us for these reasons.

     

    Position Overview

    This leadership role will support management by embracing key responsibilities such as coaching, training, scheduling, payroll, and interviewing new colleagues. You will guide and mentor Front Office colleagues to ensure the check-in experience is smooth and that our guests receive timely information about hotel services and promotions.

     

    Responsibilities

    • Provide strong leadership and clear communication, and develop positive working relationships among the Front Office team.
    • Oversee guest registration processes and confirm forms of payment.
    • Assist with handling inquiries, resolving guest concerns, and ensuring a welcoming environment.
    • Support senior leaders in essential management duties, including scheduling, payroll, and interviewing.
    • Serve as a key point of contact for both colleagues and guests, facilitating a positive, engaging experience.
    • Perform nightly audit functions, including reconciling financial transactions, processing end-of-day reports, verifying and reconciling guest accounts, and ensuring all transactions are accurately recorded in the property management system.

     

    Why Hyatt

    Hyatt colleagues thrive in an environment that demands excellence and rewards talent and dedication. Whether you are seeking career growth, job enrichment, or a supportive workplace, we're here to help you succeed.

     

    Qualifications

    Desired Qualities:

    • Previous supervisory or leadership experience preferred.
    • Experience and a thorough understanding of Front Office operations.
    • Previous overnight experience a plus.
    • Excellent communication and interpersonal skills.
    • Ability to train, motivate, and guide a diverse team.
    • A passion for delivering exceptional customer service and creating meaningful experiences.
    • A genuine desire to satisfy the needs of others in a fast-paced environment.
    • Refined verbal and written communication skills.
    • Ability to work a flexible schedule that will include weekends and holidays; availability to work overnight required.
    • Ability to stand for long periods.
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