- Plan and execute large design research projects
- Use qualitative and quantitative methods to gather and develop a rich understanding of the tactical and strategic opportunities for Crown physical and technological products and services
- Engage with executive stakeholders to share the research insights through compelling storytelling
- Travel to customer sites - both domestic and international and typically with overnight stay - to talk directly with operators and managers about their experiences and identify opportunities.
- Use current UX and design research methods to analyze findings from field research.
- Engage stakeholders and product teams with insight and collaboratively work to uncover unmet needs and translate those needs into new products and services discovery.
- Bachelor degree in Design Research, Human Factors, Anthropology, Psychology, Behavioral Science, Human Computer Interaction, or related field
- 5 years of experience in Design Research, Service Design or Strategy in-house or with a consulting firm (Salary will be commensurate with applicable experience)
- Strong oral and written communication, computer, analytical, and organizational skills
- Ability to travel frequently with overnight stays (6-20%)
- Reliable transportation to travel locally between company locations during scheduled workday
- Computer Skills: Proficiency using Microsoft Office, Adobe Creative Cloud, and qualitative analysis software.
- Experience in research fundamentals: Ability to execute on qualitative research planning, data collection and analysis with minimal direction. Sophisticated and mature perspective on qualitative research and its application. Able to build and communicate psychographic profiles of users.
- Analysis and sense-making: Ability to make sense of volumes of data and drive to meaningful insights.
- Experience with business strategy: Experience with exploring market and competitive questions, as well as defining and validating customer value propositions.
- Professional polish: Able to build rapport with customers and internal stakeholders. Experienced working in a business environment.
- Collaboration: Experienced working in teams, sharing wins and successes. Comfortable with ambiguity and shared responsibility.
- Quick study: Able to quickly understand a problem space.
- Global mindset: Experience living or working outside of the U.S. or on international projects.
- Visualization: Demonstrated experience visually representing research findings and concepts.
- Design thinking: Non-linear, systems thinking skills and an aptitude to explore, iterate, and pivot.
-
Senior User Researcher
3 days ago
Crown Equipment New Bremen, United StatesCrown Equipment Corporation · Senior User Researcher · New Bremen , · Ohio · Apply Now · Senior User Researcher (Indefinite US Work Authorization Required) · Location: · Company Description: · Crown Equipment Corporation is one of the world's largest material handling compan ...
-
Senior User Researcher
2 weeks ago
Coroflot New Bremen, United StatesJob Responsibilities: · Crown is looking for a Senior User Researcher with a broad range of capabilities in ethnography, product research, business model innovation, market analysis, and strategy to contribute to our growing Design Research team. · What you'll do... · - Plan and ...
-
Senior User Researcher
2 weeks ago
Coroflot New Bremen, United StatesJob Responsibilities:Crown is looking for a Senior User Researcher with a broad range of capabilities in ethnography, product research, business model innovation, market analysis, and strategy to contribute to our growing Design Research team.What youll do- Plan and execute large ...
-
Senior User Researcher
2 weeks ago
User Experience Professionals Association New Bremen, United StatesLocation:New Bremen, OH, US, 45869Company Description:Crown Equipment Corporation is one of the worlds largest material handling companies, with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown produces a b ...
-
Senior User Researcher
2 weeks ago
Crown Equipment New Bremen, United StatesSenior User Researcher (Indefinite US Work Authorization Required) · Location: · New Bremen, OH, US, 45869 · **Company Description:** · Crown Equipment Corporation is one of the worlds largest material handling companies, with a reputation for award-winning product design, ad ...
-
Senior User Researcher
2 weeks ago
User Experience Professionals Association New Bremen, United StatesLocation:New Bremen, OH, US, 45869 · Company Description: · Crown Equipment Corporation is one of the world's largest material handling companies, with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service. Crown pro ...
-
Senior User Researcher
2 weeks ago
Crown Equipment Corporation New Bremen, United States Full timeJob Responsibilities: · Crown is looking for a Senior User Researcher with a broad range of capabilities in ethnography, product research, business model innovation, market analysis, and strategy to contribute to our growing Design Research team. · What you'll do... · - Plan and ...
-
Front-End Developer
2 weeks ago
Crown Equipment New Bremen, United StatesFront-End Developer - Remote Ohio · Location: · New Bremen, OH, US, 45869 · Company Description: · Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we ...
-
Angular Developer
2 weeks ago
Insight Global New Bremen, United StatesJob Description · Develop and maintain responsive web applications using Angular framework. · Ensure seamless integration with backend services. · Write clean, modular, and efficient code following best practices. · Collaborate closely with UX/UI designers to translate wireframes ...
-
Angular Developer
3 weeks ago
Insight Global New Bremen, United StatesDevelop and maintain responsive web applications using Angular framework. · Ensure seamless integration with backend services. · Write clean, modular, and efficient code following best practices. · Collaborate closely with UX/UI designers to translate wireframes and mockups in ...
-
eCommerce Manager
15 hours ago
Crown Equipment New Bremen, United StatesCompany Description: · Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ...
-
eCommerce Manager
1 week ago
Crown Equipment New Bremen, United StateseCommerce Manager · Location: · New Bremen, OH, US, 45869 · **Company Description:** · Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the worlds largest lift truck manufacturers, we are comm ...
-
Front-End Developer
3 weeks ago
Crown Equipment New Bremen, United StatesCompany Description: · Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ...
-
SAP Global Process Leader
2 weeks ago
Crown Equipment New Bremen, United StatesSAP Global Process Leader - Production Planning · Location: · New Bremen, OH, US, 45869 · **Company Description:** · Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the worlds largest lift tr ...
-
Front-End Developer
2 weeks ago
Crown Equipment New Bremen, United StatesLocation: · New Bremen, OH, US, 45869 · Company Description · Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the cu ...
-
Angular Developer
3 weeks ago
Insight Global New Bremen, United StatesJob Description · Develop and maintain responsive web applications using Angular framework. · Ensure seamless integration with backend services. · Write clean, modular, and efficient code following best practices. · Collaborate closely with UX/UI designers to translate wireframes ...
-
Front-End Developer
2 weeks ago
Crown Equipment New Bremen, United StatesFront-End Developer - Remote Ohio · Location: · New Bremen, OH, US, 45869 · **Company Description:** · Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the worlds largest lift truck manufactur ...
-
Application Analyst
2 weeks ago
Crown Equipment New Bremen, United StatesApplication Analyst - Financial Systems · Location: · New Bremen, OH, US, 45869 · Company Description: · Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacture ...
-
Application Analyst
2 weeks ago
Crown Equipment New Bremen, United StatesApplication Analyst - Financial Systems · Location: · New Bremen, OH, US, 45869 · **Company Description:** · Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the worlds largest lift truck manu ...
-
Business Intelligence Developer 1
2 weeks ago
Crown Equipment New Bremen, United StatesBusiness Intelligence Developer 1 - Supply Chain · Location: · New Bremen, OH, US, 45869 · Company Description: · Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck ma ...
Senior User Researcher - New Bremen, United States - Crown Equipment Corporation
Description
Company Description:
Crown Equipment Corporation is one of the world's largest material handling companies, with a reputation for award-winning product design, advanced engineering and technology, and superior after-sale service.
With over 15,000 employees, 19 manufacturing facilities, and 500 retail locations across 84 countries, Crown has a vast global presence.
Crown's global headquarters is in New Bremen, Ohio USA, with regional headquarters in Australia, China, Germany and Singapore.Location:
This position is based in our New Bremen, Ohio USA global headquarters.
Job Responsibilities:
Crown is looking for a Senior User Researcher with a broad range of capabilities in ethnography, product research, business model innovation, market analysis, and strategy to contribute to our growing Design Research team.
You love asking questions and digging-in to find answers. You know there is always more than one way to look at things.
You are a motivated, self-guided strategist who can easily grasp complex business issues, explore a broad range of information, identify meaningful patterns, and communicate insights through compelling stories and visuals.
You can share examples of problems you're passionate about and what you've done to explore them.We're a diverse and growing team of Design Researchers with backgrounds in anthropology, design, human factors, psychology, and architecture.
We constantly challenge ourselves to explore and approach our work in a highly collaborative way with a focus on human-centered design.
You'll be tightly integrated into research and innovation work across the entire company, informing real strategic decisions.Related Terms:
Business Design, Design Strategist, Marketing Opportunity Strategist, Product Strategist, Research and Insights, Senior Marketing Strategist, Service Design, Strategic Marketing, User Experience Research, Design Research
Onsite Work:
A reasonable commute is necessary since mostly onsite work is required. Crown offers a limited hybrid remote work model for this position.
Minimum Qualifications:
Preferred Qualifications:
Work Authorization:
Indefinite U.S. work authorized individuals only. Individuals with temporary visas are ineligible. Sponsorship for work authorization, now or in the future, is unavailable.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parently Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
Nearest Major Market:
Lima
Nearest Secondary Market:
Findlay
Job Segment:
User Experience, Cloud, Engineer, Consulting, Technology, Engineering