- Assist walk-in customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
- Pull purchased parts from stock.
- If the part is not in stock, determine availability, prepare parts requisition, and submit an emergency order if requested by the customer. Keep records of special-order parts.
- Answer phone calls, providing price quotes and other information. Follow ordering procedures for all phone orders.
- Assist outside sales representatives with their orders.
- Set up orders for daily shipment, delivery, or pick-up.
- Ensure that before parts can be charged out, the Technician presents a duplicate copy of the repair order and a parts requisition.
- Be friendly, professional, and efficient when working with all customers, both on the phone and in person.
- Provide the same high level of service to the other dealership departments as is given to other customers.
- Follow up on special ordered items and notify the service advisor, customers and technicians when received.
- If customers pay by invoice, obtain the following information: Form of payment (if by check, include the check number), amount of payment, received by (your name), date, and any change given.
- Present the customer with the white copy of the invoice after removing the "tear strip."
- When doing business with regular cash customers, ensure that their "cash account" numbers are recorded to assure proper customer tracking.
- Other Duties as assigned
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Time Off
- Paid Group Term Life Insurance
- Paid Training to promote professional growth
- Employee Assistance Program (EAP)
- Supplemental Personal Accident Insurance
- 8-hour shift
- Weekend availability
- Sit and/or stand interchangeably throughout the day.
- Sit and/or stand for long periods at a time.
- Use hands, fingers and arms continually, frequently and throughout the day.
- Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.
- Pick-up, lift and carry items that may exceed 50 pounds.
- Operate and drive vehicles or equipment in a safe manner.
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parts Counter - West Palm Beach, United States - HGREG NISSAN DELRAY
Description
ABOUT US:
HGreg is one of the fastest growing automotive groups in North America.
Founded in 1993, HGreg operates 31 dealerships throughout Florida, California, Quebec and plans to continue the expansion in the U.S.
SUMMARY:
The Parts Counterperson provides the direct interface with the retail customer or with the service department technician to sell the needed parts and accessories in a courteous and timely fashion
ESSENTIAL DUTIES:
Specific to the front counter:
WHAT WE OFFER:
SCHEDULE:
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
