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Customer Service Representative - Sioux Falls, United States - Wheelco
Description
**Customer Service Representative**
Customer Service Sioux Falls, South Dakota Department **Customer Service**
Wheelco is looking for a Customer Service Representative who has heavy-duty parts knowledge and enjoys helping customers find the right products they need.
We offer a fun, positive working environment with competitive compensation, excellent benefits packages, and company perks.
Benefit Package:
Competitive Medical & Dental Coverage
Life Insurance - $25,000 Company Paid
Vacation/Paid Time Off
Holidays
401(k) with Employer Match
Training Opportunities
Annual Performance Review
Perks:
Complimentary Sport Tickets
Pre-sale Tickets for Concerts, Shows, and Events
Discounted Parts
Referral Bonus
*Sign-on Bonus
*Company Vehicle
*Apparel/Uniforms
Wheelco is family owned and operated, truck and trailer parts distribution leader. We have a flagship parts store and service shop in Sioux Falls, SD along with six locations in the upper Midwest. We are proud of our heritage of over half a century of quality service.
Job Duties:
Ensure customers truck and trailer part needs are met on every visit
Ensure that customers are invoiced correctly
Assist outside sales and delivery with customers part order needs
Works closely with vendors on product knowledge and sales training
Qualifies every order to determine customer delivery expectations
Supports shipping and receiving by pulling pick tickets
Responsible for inventory management and inter-branch transfers
Identify, respond to and resolve customer issues promptly while modeling excellent customer service
Works with customers to maximize sales and increase market share
Acts as a liaison to outside sales to ensure customer satisfaction and problem resolution
Ensures safety initiatives are executed and employees are following safe work practices
Company Training Provided
Job Requirements:
Three to five years of experience in the truck and trailer parts wholesale/retail distribution is preferred
Sound product knowledge and lean warehouse experience to drive continuous improvement
Excellent communication skills, both written and verbal with the ability to communicate effectively at all levels
Strong organization and planning skills
Proficient in Microsoft Applications
Join the Wheelco team Our Customer Service position is in Sioux Falls, SD and we offer a flexible, casual, and high-energy environment. We offer advancement opportunities for employees who show exemplary performance and wish to grow career skills.
An Equal Opportunity Employer
Location Sioux Falls, South Dakota Department Customer Service
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