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    Customer Service Rep - Pittsburgh, United States - WHC World Wide LLC

    WHC World Wide LLC
    WHC World Wide LLC Pittsburgh, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Pittsburgh Transportation Group is actively seeking to fill the position of a full-time a Customer Service Rep __ to assist with our daily transportation operation in Pittsburgh, PA.

    We are looking for qualified individuals with dispatch/transportation experience to provide excellent customer service to both our drivers and passengers.

    Responsibilities of a Customer Service Rep :

  • Daily supervision of the shuttle operation service in a fast-paced environment.
  • Dispatch all scheduled service in a timely and efficient manner in accordance with contract requirements, company policies and procedures and in compliance with the Collective Bargaining Agreement.
  • Assist in weekly scheduling of service and make appropriate changes when required.
  • Respond to all driver questions or issues in a timely and cooperative manner.
  • Oversee the collection of all route data, operational indicators and payroll indicators.
  • Daily reporting of the operation of service for all contracts.
  • Assignment of vehicles in coordination with contracts and vehicle maintenance.
  • Coordinate the fleet's maintenance with the Maintenance staff.
  • Provide information and pricing to current and potential customers.
  • Input reservation requests and updates, as necessary.
  • Assist Safety & Training Staff in the observation/checks of all drivers to ensure compliance with company policies and procedures, applicable law and company safety requirements.
  • Assist all staff in customer relations, specifically complaints, commendations and requests.
  • All other duties as assigned.

    Qualifications of a Customer Service Rep: _

    _
  • Must possess a high school diploma, GED or equivalent
  • Minimum 1 year of dispatch operations experience within the transportation industry
  • Excellent communication skills with ability to adapt to changing situations, and listen to feedback
  • A customer service-oriented mentality with attention to detail

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