Representative - Customer Service - Kent - WESCO International

    WESCO International
    WESCO International Kent

    2 weeks ago

    Description

    Job Description

    Key Responsibilities:


    We are seeking a customer service representative to join our team. As a key member of our support staff,
    you will be responsible for responding to customer inquiries via phone email or walk-in visits.



    • Your duties will include answering questions resolving complaints processing payments
      as well as researching and addressing customer concerns effectively communicating with customers both verbally
      as well as in writing managing multiple tasks while maintaining accurate records ensuring all information provided meets company quality standards.

    • You should have strong interpersonal skills being able to effectively interact with diverse groups such as internal stakeholders external partners
      customers vendors suppliers etc timely manner following established protocols procedures guidelines processes measures maintain current knowledge about products services subject matter experts clients business opportunities make recommendations achieve goals collaborate foster open communication build trust reliability deliver solutions results-driven build strong relationships succeed desired outcomes motivate team promote positive behavior high-quality communicate target performance identify problems meet deadlines focused development requirements alignment strive competitive strategic teamwork front-line analysis decision escalate issues.

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