Customer Support - Remote

Only for registered members Remote, United States

7 hours ago

Default job background
$45,000 - $80,000 (USD) per year *
* This salary range is an estimation made by beBee
In this role, you will: · Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) · Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues · Collaborate with engineers on our team to debug through challeng ...
Job description

In this role, you will:

  • Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)

  • Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues

  • Collaborate with engineers on our team to debug through challenging technical issues

We hope you:

  • Have great written communication skills

  • Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we'll train you with umbrelOS-specific commands)

  • Like talking to users and are willing to constantly do so without external encouragement

  • Are able to empathize with users, and genuinely care about their problems — we can't exist without them



Similar jobs

  • Work in company

    Customer Support

    Only for registered members

    In this role, you will: · Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries) · Work with our logistics and fulfillment team to resolve order/shipping issues · ...

    Remote $45,000 - $80,000 (USD) per year

    7 hours ago

  • Work in company

    Customer Technical Support

    Only for registered members

    The Customer Technical Support's primary responsibility is providing technical support for CSI customers, internal and external, by staging, installing, and troubleshooting issues in both hardware and software CSI products. · ...

    Remote, USA Full time

    4 weeks ago

  • Work in company

    VP, Customer Support

    Only for registered members

    Are you a visionary support leader passionate about turning customer service into a competitive differentiator? · Appspace is seeking a dynamic and highly experienced VP , Customer Support to lead our worldwide team. · This pivotal role reports directly to the Customer Success Le ...

    United States Remote

    2 weeks ago

  • Work in company

    Manager, Customer Support

    Only for registered members

    +A Customer Support Manager will oversee a team of Customer Support Specialists and drive operational improvements to enhance efficiency and customer experience. · Responsibilities:Lead, coach, and mentor a team of Customer Support Specialists · ...

    Remote, USA

    1 month ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    We are looking for a professional and highly motivated problem solver to join our Customer Support Team. As a Customer Support Specialist, Payments, you will be responsible for ensuring every customer receives consistent and reliable service and support though every interaction. ...

    Remote - US

    1 week ago

  • Work in company

    Customer Support Representative

    Only for registered members

    We are seeking a proactive and customer-focused Customer Support Representative to serve as the first point of contact for schools, districts, PTAs, · School Single Sign-Ons (SSOs) using our platform. · ...

    Remote (United States)

    6 days ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    +Job Summary:We're looking for a mid-level Customer / Technical Support Specialist who puts customers first and brings strong judgment, empathy, and common sense to every interaction.+ · +This is a fully remote role.Key Responsibilities · Serve as a primary point of contact for c ...

    Remote, United States

    1 week ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    We are seeking a detail-oriented and customer-focused Bilingual (FR/EN) Customer Support Specialist to join our growing Service Operations team. · Provide inbound call support in both English and French · Respond to inbound customer inquiries in both English and French via email, ...

    Remote, US

    3 weeks ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    The Customer Support Specialist manages incoming customer support issues, · ensuring timely resolution and exceptional service for Wayvia products and services. · This role involves addressing technical queries, · guiding customers on product functionality, · and resolving issues ...

    Remote, U.S.

    4 weeks ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    We're seeking a Customer Support Specialist to deliver first-tier application support and handle customer issues. The successful candidate is technology-literate, loves detective work and has excellent communication skills. · ...

    US-Remote

    1 week ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    We re looking for someone excited to help solve customer problems providing support through our various channels email Slack and Zoom A typical day might consist of working tickets in Zendesk jumping on a call to support a customer helping out teammates participating in the gener ...

    Remote

    1 week ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    · Who is Boulevard? · Boulevard provides the first and only client experience platform for appointment-based, self-care businesses. We empower our customers to give their clients more of the magical moments that matter most. · Before launching in 2016, our founders spent months ...

    Remote - USA $45,000 - $75,000 (USD) per year

    6 hours ago

  • Work in company

    Director of Customer Support

    Only for registered members

    Second Front Systems (2F) seeks an experienced Director of Customer Support to lead and scale customer support function in support of U.S. national security missions. · ...

    Remote

    1 month ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    Role Overview: · As a Customer Support Specialist, you will serve as the primary point of contact for customers, handling inbound calls, support tickets, and inquiries. You will be responsible for troubleshooting technical issues related to our medical imaging software and ensure ...

    Remote, US $45,000 - $75,000 (USD) per year

    7 hours ago

  • Work in company

    Customer Support Associate

    Only for registered members

    We need to get new buildings and parkers successfully on our platform, while also ensuring that our existing customers have a top-notch parking experience. · ...

    Remote

    1 day ago

  • Work in company

    Manager, Customer Support

    Only for registered members

    We seek a Manager, Customer Support to help us lead and guide our support experience. Working on this team will provide you with the opportunity to enhance customer experience.Guide day-to-day support functionsCoach engineers on their career developmentImprove Support processes f ...

    USA - Remote

    1 week ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    Glooko helps people with diabetes manage their disease more easily and cost-effectively. · Competitive salary based on experience and geographic locationPre-IPO stock incentivesFull benefits: medical, dental and vision/li>Ancillary Benefits include annual reimbursement on fitness ...

    Remote US

    1 week ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    Glooko helps people with diabetes manage their disease more easily and cost-effectively. · ...

    Remote US

    1 week ago

  • Work in company

    Customer Support Specialist

    Only for registered members

    + · We believe when the world connects through sports; the world becomes better. · +Deliver an exceptional customer experience through email, chat, · the occasional call turning every interaction into a WOW moment. · ...

    Remote

    1 month ago

  • Work in company

    Customer Support Representative

    Only for registered members

    We’re building the future of digital banking — one that puts people first, not fees. · ...

    Remote (US)

    1 week ago