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    Sales Specialist - Evansville, United States - McCoy Construction & Forestry

    McCoy Construction & Forestry
    McCoy Construction & Forestry Evansville, United States

    2 weeks ago

    Default job background
    Full time
    Description
    McCoy Construction and Forestry is YOUR John Deere Construction and Forestry equipment dealer. Our unmatched dedication to customer service is further strengthened by our parent company, McCoy Group. Headquartered in Dubuque, IA, and family-owned and operated.


    The Product Support Technology Representative (PSTR) will leverage different technologies to help drive customer satisfaction through proactive support and ongoing maintenance, service, and parts needs.

    The Product Support Technology Representative will promote the McCoy Construction and Forestry product support business to help increase customer satisfaction and to drive business profitability.


    Duties and Responsibilities:
    External (Customer Focused) support position
    Provide JDLinkTM customer training on new and applicable equipment
    Proactively monitor expiring JDLinkTM subscriptions and promote renewals
    Provide follow up customer call and/or reports highlighting key equipment performance measures to demonstrate the value of JDLinkTM and to help improve machine performance and customer productivity/profitability
    Complete Machine Optimizations with the customer on new John Deere equipment sales
    Support set up and training of TimberNaviTM, TimbermaticTM Maps, and TimberManagerTM Technology Solutions
    Make field related purpose-built customer calls to follow up on Product Support opportunities generated through telematics. Provide actionable leads for Parts and Service Department.
    Actively monitor, promote, and sell Preventative Maintenance Contracts (PM's) and Extended Warranty
    Using the benefits of technology, strategically focus on traditional revenue opportunities in the areas of undercarriage, inspections, valve adjustments, and machine rebuilds
    Work closely with other MCF departments to enable MCF to maximize profitable revenue potential from not only the current established customer base, but from new target markets and customers to maximize MCF whole goods, parts and service business in a profitable manner


    Qualifications and Skills:
    3 years construction and forestry experience required
    Degree in an Engineering/Technology/Marketing discipline or equivalent experience. (4 year University Degree 4 or equivalent)
    Demonstrated expert sales and marketing skills.
    Willingness to travel. (up to 50%)
    Knowledge of appropriate industry (Performs more complex functions, understands principles, may teach others.)
    Knowledge of products and services offered by the appropriate area of responsibility.
    Knowledge of products, customers, markets and competitors.
    Good interpersonal, negotiation and conflict resolution skills.

    McCoy Group is an Affirmative Action/Equal Opportunity Employer. We encourage applications from qualified candidates who have military experience, are living with a disability.% % %%sales%%
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