- POC for overall management and coordination for all work under this task with focus on Citrix, Microsoft Exchange, and VMWare. Supports Tier 3 Service D.
- Create and maintain knowledge base, configuration and support documentation;
- Create documentation, diagrams, and flowcharts detailing automation and orchestration processes;
- Deliver cross-training to staff on specialized technology products; Provide input to various daily, weekly, and/or monthly reports as needed.
- Provide technical support, system administration, and engineering for the Citrix environment (XenDesktop, XenApp, Storefront, Netscaler with RSA integration);
- Function as technical escalation point for large scale or aging end-user problems;
- Analyze performance data to provide resources utilization information;
- Engineer packages and deployments of operating system image and end user device software via SCCM;
- Analyze, test, document, and implement system maintenance activities of hardware and software;
- Participate in a collaborative design and solution delivery environment with Data Center Operations;
- Employ QA methodologies to ensure consistent and reliable service;
- Perform maintenance and lifecycle management of Citrix infrastructure
- Must hold an ACTIVE TOP-SECRET Clearance with SCI eligibility
- 5+ years of hands-on experience in a government environment.
- Strong customer service and interpersonal skills as demonstrated by a work history reflecting ability to work well in a team.
- Excellent verbal and written communication skills in the English language.
- Pleasant, professional, and courteous personality.
- Excellent administrative skills: organized, efficient, and versatile.
- CCA - Citrix Certified Administrator
- CCAA Citrix Certified Advanced Administrator
- CCEE Citrix Certified Enterprise Engineer
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Systems Engineer - Washington, United States - RCG
Description
RCG is a growing federal contracting company and CertifiedTM as a Great Place to Work. We are looking for strongly qualified people to help support our clients. We are currently seeking Systems Engineer - Citrix with an active Top-Secret Clearance (SCI eligibility) for a full-time position as part of an ongoing contract in Washington, DC. *Includes after-hours or weekend support for maintenance, outage resolution, or other service support requested by the Government.*
This role is on site 5-days a week with NO REMOTE and NO HYBRID options.
Please note: Due to the secure nature of this government agency, all candidates must be U.S. citizens and hold a current and active Top-Secret clearance.
The successful candidate will receive a contingent offer based on the outcome of a government background check. This may take several weeks, and the candidate cannot begin actual employment until the background check is successfully completed.
Duties and Responsibilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin.
