Director Contact Center Technology Genesys - Nashville

+This position is incentive eligible. · The Director – Contact Center Technology is responsible for overseeing the IT strategy and the tactical deployment of new Contact Center as a Service (CCaaS) technologies within Parallon managed contact centers as well as other HCA contact ...

The Director – Contact Center Technology is responsible for overseeing the IT strategy and the tactical deployment of new Contact Center as a Service (CCaaS) technologies within Parallon managed contact centers as well as other HCA contact centers not managed by Parallon. · ...

+Job summary+ · We are seeking an experienced leader capable of growing, establishing, and maintaining strong relationships with Corporate Partners in Nashville. · ...

We are seeking a talented and experienced Senior Developer to design, · develop and implement cutting-edge conversational AI solutions using the Google Cloud Contact Center AI (CCAI) · platform. · ...

This role involves designing and implementing advanced contact center automation solutions with Integration knowledge on other CCaaS platforms like Genesys, AWS Connect, and Cisco UCCE. · Design, develop, and deploy virtual agents using Google Dialogflow ES and CX for both voice ...

We're looking for a passionate Genesis Fellow to join our team and make a difference.As a Genesis Fellow, you'll play a pivotal role in the success of BBYO through close partnership with the Nashville JCC, · working closely with teens to create strong programs, · develop leadersh ...

This position is incentive eligible. Do you want to join an organization that invests in you as a Manager IT Contact Center? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three ye ...

We are seeking a highly skilled Senior Integration Engineer to design, develop, and implement seamless integrations between our Contact Center as a Service (CCaaS) platforms and critical backend enterprise systems.This role is pivotal in leveraging Google CCAI and CES capabilitie ...

We are looking for a dedicated Senior Product Analyst like you to be part of our team. · The Senior Genesys Product Analyst is responsible for the development lifecycle, from discovery to implementation, · as they work with project team members to define and clarify requirements, ...

We are seeking a Sr. Regional Sales Manager, Mobility to drive commercial growth within the trailer and emerging zero-emission trucking sector. · ...

The Director Problem Incident and Event Management drives technical support teams to recover services during periods of service disruption or outages to key technology platforms applications. · Lead and oversee day-to-day operations of the Enterprise IT Service Desk managing inte ...

This Manager IT Service Desk Contact Center will oversee technology maintenance efforts assist directors provide leadership application environment implementation customization contact center technologies guidance expertise continuous improvement uninterrupted operations. · ...

The IT Field Service Tech's role is to perform onsite IT duties within the assigned ArchWell Health market's centers. · Assist colleagues with onsite needs involving IT, medical and/or vendor equipment, · Perform hands-on fixes at the desktop level, · ...

The Senior Genesys Product Analyst is responsible for the development lifecycle from discovery to implementation as they work with project team members to define and clarify requirements design and implement the functional solution and ensure the solution meets the intended goals ...

We're looking for an experienced, data-driven leader to design and advance our enterprise call center strategy. · We operate as a remote-first company with options for a hybrid work model in Nashville. · TailorCare seeks to recruit and retain staff from diverse backgrounds and en ...

The Conversational AI Business Quality Analyst plays a critical role in ensuring the quality, performance and customer experience of Virtual Agent (VA) and IVR solutions across the organization. · This role blends business analysis, quality assurance and contact center technology ...

The IT Field Service Tech's role is to perform onsite IT duties within the assigned ArchWell Health market's centers. · Duties/Responsibilities:Strategy & Planning · Communication and Customer Service · ...

The IT Field Service Tech's role is to perform onsite IT duties within the assigned ArchWell Health market's centers. · ...

The Director of Network & Telecom provides strategic and operational leadership for enterprise networking and unified communications services. · ...

We are seeking an astute Technical Project Manager to foster collaboration within the commercial team and drive projects from start to finish in the manufacturing of high-quality nutritional supplements. · Based out of our Franklin, TN office with a hybrid work schedule, this rol ...