SCCM Packaging and Imaging Analyst - Augusta, United States - Cayuse Holdings

Description

OverviewCayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services.

Cayuse helps clients to achieve impactful outcomes such as improved efficiency, reduced cost, increased profitability and accelerated time to market.

ResponsibilitiesImage Maintenance and Deployment:
Maintain and update device images for PSE devices, ensuring all software packages are current and functional. Utilize SCCM and Nomad for efficient management and deployment of these images.


Software Packaging:
Create, test, and deploy software packages based on specific requirements. Ensure compatibility and stability across different device platforms.


ServiceNow Management:
Handle incoming requests and issues through the ServiceNow ticketing system. Prioritize and resolve these requests within established timelines.


Incident Response:

Provide timely responses to service disruptions or software issues, though this will be a minimal aspect of the role.

Implement solutions that minimize downtime and user impact.


Collaboration and Communication:
Work closely with IT teams to coordinate efforts and ensure alignment with overall business objectives. Communicate effectively with team members and end-users to understand requirements and provide updates.


QualificationsExpertise in SCCM and Nomad:
Demonstrated ability in managing and deploying images and software packages using SCCM and Nomad

Experience with ServiceNow:
Proficiency in using ServiceNow for ticket management and incident handling

Problem-Solving Skills:
Ability to troubleshoot and resolve issues related to software packaging and device imaging

Time Management:
Capability to manage and prioritize tasks effectively in a fast-paced environment

Communication Skills:
Strong verbal and written communication skills to interact with various stakeholders and document procedures clearly.
Pay RangeUSD $ USD $40.00 /Hr.


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//careers-)LocationUS-N/AID CategoryInformation TechnologyPosition TypeIndependent ContractorRemoteYesClearance RequiredNone#J-18808-Ljbffr