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- Customer Relationship Management
- Vendor Relationship Management
- Project Management
- SLA Management including Incident, problem, Configuration, Service request etc.
- Review with the Delivery Managers
- Periodic reviews with Customer and Vendors
- MIS and Reporting
- Should have handled Transition and transformation projects
- Should have knowledge on SD operation and tools
- Should have knowledge on contract handling and execution
- Should have knowledge on MS Office and Microsoft project
- Should have knowledge and experience on partner management and relationship handling
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
- Good skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Good skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
- Effective communication in English mandatory
- Management of the Region
- Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
- To work through issues analytically to a successful conclusion
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Monday to Friday
- Northville, MI: Relocate with an employer provided relocation package (Required)
Deskside Technician/IT Technician/ Field Technician - Northville, United States - HCLTech
Description
*Title: Deskside support/FSO/Desktop Manager (Field)*Location: Northville, MI
*Key roles and responsibilities*· Desk side Support Management
Technical Skills:
Business Skills:
Job Type:
Full-time
Pay:
From $35.00 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location:
On the road