Deskside Technician/IT Technician/ Field Technician - Northville, United States - HCLTech

    HCLTech
    HCLTech Northville, United States

    3 weeks ago

    Default job background
    Full time
    Description
    *Title: Deskside support/FSO/Desktop Manager (Field)

    *Location: Northville, MI

    *Key roles and responsibilities*· Desk side Support Management

    • Customer Relationship Management
    • Vendor Relationship Management
    • Project Management
    • SLA Management including Incident, problem, Configuration, Service request etc.
    • Review with the Delivery Managers
    • Periodic reviews with Customer and Vendors
    • MIS and Reporting
    Need to have knowledge and get the below tasks carried out by Country Manage / Full Time or Dispatch Engineers at various locations in the region for following activities :


    • Should have handled Transition and transformation projects
    • Should have knowledge on SD operation and tools
    • Should have knowledge on contract handling and execution
    • Should have knowledge on MS Office and Microsoft project
    • Should have knowledge and experience on partner management and relationship handling
    • Taking ownership of issues through to resolution on all appropriate requests.
    • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
    • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

    Technical Skills:

    • Good skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
    • Good skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
    • Effective communication in English mandatory

    Business Skills:

    • Management of the Region
    • Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
    • To work through issues analytically to a successful conclusion

    Job Type:
    Full-time


    Pay:
    From $35.00 per hour


    Benefits:

    • 401(k)
    • 401(k)
    matching

    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • Monday to Friday

    Ability to Relocate:

    • Northville, MI: Relocate with an employer provided relocation package (Required)

    Work Location:
    On the road