IT Manager - Problem Solving Specialist - Denver - beBeeDirectormanagement

    beBeeDirectormanagement
    beBeeDirectormanagement Denver

    5 days ago

    Job title: Director, IT Contact Center

    Description

    The position of Director, IT Contact Center is a leadership role that requires expertise in managing technical support teams and driving service delivery excellence.

    Key Responsibilities:

    • Leverage operational excellence to oversee day-to-day operations of the Enterprise IT Service Desk, manage internal teams and multiple suppliers. Ensure service stability, consistency, and performance align with defined SLAs and KPIs (e.g., First Contact Resolution, Mean Time to Resolve).

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