Bellperson - Oak Brook, United States - First Hospitality Group Inc

    First Hospitality Group Inc
    First Hospitality Group Inc Oak Brook, United States

    1 month ago

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    Description

    Summary:


    The Bellperson will greet guests at arrival and departure and ensure all luggage are delivered/collected accurately, efficiently and on time.

    Maintain proper records of luggage, parcels or letters for guests. Provide information as requested by guests or patrons.

    What's in it for you...


    • Insurance enrollment available from DAY 1
    • Paid time off available from DAY 1
    • Holiday pay available from DAY 1
    • 401(k) enrollment after 30 days
    • Hotel and travel discounts at worldwide destinations
    • Professional development and promotion opportunities
    Essential Duties and Responsibilities


    • Immediately acknowledges and greets guest in a professional manner in accordance with brand standards.
    • Offers assistance with vehicle doors and luggage upon guest arrival.
    • Escorts incoming guests to rooms, assists with luggage and offers information of available services and facilities of hotel, points of interest and local attractions.
    • Explains features of room such as operation of radio, television, air conditioning, and how to place telephone calls.
    • Deliver luggage to guest rooms in timely and professional manner.
    • Arrange and store luggage carts safely and take extreme care when loading and unloading guests' property.
    • Must thoroughly and professionally communicate with all departments regarding guest needs and requests.
    • Maintain accurate knowledge of all property offerings, including descriptions of all outlets, hours of operation and any in-house events taking place.
    • Knowledge of general local area information.
    • Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
    • Maintain cleanliness of Front Drive and ensure work area is orderly and properly stocked.
    • Complete assigned duties within each shift.
    • Maintains a high level of confidentiality with all guest information.
    • Maintain appearance and uniform standards.
    • Develop and maintain positive communication and teamwork with all co-workers and supervisors.
    • Handle all guest service issues in an immediate and professional manner.
    • Deliver excellent customer service in an efficient manner.