Technical Supporter - Tulsa, OK, United States - Tenstreet

Description

Tenstreet is a growing, fast-paced, Software as a Service (SaaS) business providing solutions for the transportation industry. Together we're disrupting the ways in which companies market to, recruit, onboard and manage drivers.
We're a team of overachievers who excel in execution, collaboration and problem solving. We offer great benefits and a casual environment.

But the real perk of working at Tenstreet is being part of a community that values your work, encourages life-long learning and fosters a supportive culture.

The IT Support Technician will participate in the day-to-day support and administration of the company's office network, employee workstations, IP phone system, and other internal applications and tools.

Responsibilities will include provisioning, troubleshooting, and maintenance of macOS and Windows systems and associated software, as well as employee on-boarding and training.

The ideal candidate will also serve as a general technical resource involved with various projects.
You bring a strong customer focus and a passion to help people get their work done.
Acting as main point of contact for IT-related issues in a mixed environment of macOS and Microsoft Windows.
Provide technical assistance and support to end users.
New hire setups, including computer build and trainings.
Maintain IT ticketing queue.
Ensuring compliance with and purchasing software licenses.
Acting as a backup IT system administrator.
Ability to quickly identify IT-related issues and know where to look when you don't know the answer.

Power-user level experience on macOS and Microsoft Windows.
Experience using Microsoft Office 365.
Solid understanding of the usage and administration of "cloud" services.
Experience supporting both Android and iOS devices.
Working knowledge of IP telephone systems.
Working knowledge of networking technologies and concepts, including Wi-Fi, VLANs, VPNs, and managing network devices.
Basic knowledge of Linux/Unix systems.

A work community that strives to take great care of you through great benefits like health insurance, dental, vision, 401k, PTO and others.

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