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  • Customer Success Manager - Detroit - Comeet

    Comeet
    Comeet Detroit

    2 weeks ago

    Full time
    Description

    Customer Success Manager

    We are looking for a Customer Success Manager to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of our platform and systems.

    Key Responsibilities:

    • Train and educate customers on how to effectively utilize our platform and integrate it into their current processes.
    • SUCCESSFULLY AND CONSISTENTLY DELIVER ROI AND VALUE FOR OUR CUSTOMERS, CONSULTING THEIR BUSINESS AND WHILE LEVERAGING OUR PLATFORM.
    • Building strong relationships with clients based on your ability to earn their trust and deliver - creating UVeye champions.
    • Proactively identifying business goals, pain points, and opportunities where we can deliver even greater value for our clients.
    • Analyzing key account statistics, engagement and performance metrics and leverage these to educate clients in order to drive performance.
    • Simultaneously and successfully managing multiple client relationships.
    • Identifying and managing opportunities to organically grow client portfolios, by delivering additional solutions and tools based on business needs

    Requirements:

    • 3+ years of experience in a Customer Success, Account Manager or similar role – preferably in a SaaS.
    • Proven experience in managing multiple accounts and projects.
    • Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle. Passionate about customers.
    • Hunger to work in a hyper-fast paced and ever changing environment.
    • Superior organization and prioritization skills, along with focused attention to detail.
    • Commercial savvy.
    • Technical attitude, including general knowledge pertaining to software, dashboards, analytics, CRM platforms.
    • General understanding of the automotive space – an advantage
    • Willingness to travel domestically up to 50% of the time.

    Benefits:

    • Competitive Medical, Dental, Vision.
    • Company 401k Match.
    • 20 PTO days, Company paid holidays.
    • Career growth as we scale across the US.

    We offer a competitive annual base salary range of $80,000 – $100,000, plus bonus eligibility. At UVeye, you'll have the opportunity to pioneer advanced solutions, drive global impact, and participate in rapid career growth.


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