- The Global Vendor Operations organization oversees vendor operations for all of client.
- These vendors provide support to all Client users -- viewers, paid users and subscribers, and Creators, artists and media companies globally, across all Client products.
- Design and land L&D strategies.
- As Training Program Manager, you help agents to provide great experiences to Creators, Partners and YT paying customers, by providing learner-centric training strategies.
- You will leverage your L&D expertise to define business driven L&D strategies (Sales or Support operations), including : defying type of training, methodology, onboarding plans, coordinating Training and Knowledge content development
- You will keep close partnership with business leads, capturing their priorities and proactively planning to support future launches and to anticipate training needs
- You will partner with VMOs and vendors to ensure smooth delivery to our global service delivery centers, and advocate the continual improvement of the agent training experience.
- Inform and influence strategic Tools' roadmaps by collaborating with the relevant cross functional teams and see them through to execution and impact
- Drive Agent Quality
- You will partner with Quality PgMs to analyze business results and agent quality, to identify and deliver agent enablement strategies to drive agent improvement.
- You will monitor training execution efficiency and report training progress and evaluate the training to understand its effectiveness in preparing agents to meet the operations' targets (CSAt, Quality, sign ups, etc..)
- Stakeholder Management
- Demonstrate a deep understanding of the Managed Services landscape and Training & Knowledge Management processes, being able to lead and engage in decision making processes and influence without authority
- Manage cross functional, multicultural stakeholders, balance multiple perspectives to assess needs, request and secure support to make efficient decisions
- Champion a collaborative and influential leadership, while having the ability to challenge the status quo and lead change with empathy, comfortably handling crucial, challenging and difficult conversations respectfully
- Manage polarities between operational goals and business goals
- Develop data driven and compelling narratives that powers client Biz Ops leadership quality related decision making.
- 5 years of experience in outsourced business/shared services environment, particularly in customer support and or sales enablement function
- Experience deploying training programs to third-party partners.
- Proven ability to work with our partners (Vendor Operations and vendor agents) in a positive, productive way that encourages collaboration
- Strong executive communication and collaboration skills, track record of ability to influence without authority at all levels, and ability to cultivate strong cross-functional relationships for mutual benefit
- Experience using learning management systems to organize and deploy trainings at scale.
- Familiarity with Connect Composer, Google's content management system, or other standard CMS software.
- Experience collecting, synthesizing, analyzing, and visualizing complex sources of data, ultimately used to derive insights and form recommendations to improve operational efficiency and efficacy.
- Ability to build stories and compelling narratives that enable thoughtful decision making.
- Bachelor's degree in Education, Instructional Design, a related field, or equivalent practical experience.
-
rn l&d
1 week ago
LanceSoft Atlanta, United StatesSpecialty: RN Labour and Delivery Location: Atlanta, GA · Shift: Nights · contract: 13 weeks · Guaranteed hrs: 36 hrs · Pay: $2,220 weekly gross for 36 hrs ($20/hr on W2 with $1500 weekly stipend) · Job Description: · No local candidates within 50 miles · 7p7a · 13 weeks · ...
-
Principal, L&D Content Management
5 days ago
Mercedes Benz Atlanta, United StatesReporting to the Manager, Learning & Development, the Principal, L&D Content Management leads the design, development, administration, and analysis of Learning & Development content. Key responsibilities include management of multiple content platfor Management, L&D, Content, Pri ...
-
Principal, L&D Content Management
3 weeks ago
Mercedes-Benz Group Atlanta, United StatesAufgaben · About Us · Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz & Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedicat ...
-
Functional Lead, Enterprise L&D Solutions
3 weeks ago
WarnerMedia Services, LLC Atlanta, United States Full timeWho We Are... · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the bringing our characters to l ...
-
Travel L&D
1 week ago
Medical Solutions Marietta, United States$ $ wk (includes wage of ~$17.00-$17.00/hr and per diems if eligible) · click for benefits and other job details · ~$612-$612 weekly taxable income · ~$821.63 in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · This L&D (Labor and Delivery) in R ...
-
Travel L&D
3 days ago
Medical Solutions Marietta, United States Travel$ $ wk (includes wage of ~$17.04-$17.12/hr and per diems if eligible) · click for benefits and other job details · ~$613.37-$616.32 weekly taxable income · ~$820.17 in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · Gather 'round, aspiring trav ...
-
Travel L&D
3 days ago
Medical Solutions Marietta, United States Travel$ $ wk (includes wage of ~$17.00-$17.00/hr and per diems if eligible) · click for benefits and other job details · ~$612-$612 weekly taxable income · ~$821.63 in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · You've spun your compass and lande ...
-
Travel L&D
5 days ago
Medical Solutions Douglasville, United States Travel$ $ wk (includes wage of ~$17.21-$17.00/hr and per diems if eligible) · click for benefits and other job details · ~$619.57-$612 weekly taxable income · ~$815.5 in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · Take control of your career with ...
-
Manager in Training
1 week ago
Batteries Plus Atlanta, United States Full timeEnsuring the execution of all retail and commercial programs and promotions. · Implementation of business plan and sales strategies. · Tracking individual store goals to achieve sales goals. · Schedule staffing based on needs and budget limits. · Providing training for all re ...
-
Training Manager
6 days ago
Collabera Atlanta, United StatesHome · Search Jobs · Job Description · Training Manager · Contract: Atlanta, Georgia, US · Salary: $50.00 Per Hour · Job Code: · End Date: · Days Left: 3 hours left · Apply · Responsibilities Design and L&D strategies. · As Training Program Manager, you help agents to pr ...
-
rn - l&d
4 weeks ago
WellStar Kennestone Hospital Marietta, GA, United StatesGetMed Staffing is searching for a strong L&D RN to assist our traveler-friendly client. A minimum of 1-2 years of experience is required. Traveling with GetMed Staffing offers the unique opportunity to gain diverse experiences, both personally and professionally. Gain experience ...
-
Travel L&D
1 week ago
Medical Solutions Marietta, United States Travel$ $ wk (includes wage of ~$17.00-$17.00/hr and per diems if eligible) · click for benefits and other job details · ~$612-$612 weekly taxable income · ~$821.63 in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · Gather 'round, aspiring travel cli ...
-
Travel L&D
1 week ago
Medical Solutions Marietta, United States Travel$ $ wk (includes wage of ~$17.00-$17.00/hr and per diems if eligible) · click for benefits and other job details · ~$612-$612 weekly taxable income · ~$821.63 in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment) · Take control of your career with t ...
-
Training Manager
2 days ago
Chicken Salad Chick - 03 Atlanta, United StatesJob Description · Job DescriptionGeneral Job DescriptionAs a Manager of Training at Chicken Salad Chick, you will be our Brand ambassador and must always demonstrate and uphold our culture. In this role, you will be responsible for planning, directing and coordinating training pr ...
-
Training Manager
6 days ago
Chicken Salad Chick Atlanta, United States**Description** · **General Job Description** · As a Manager of Training at Chicken Salad Chick, you will be our Brand ambassador and must always demonstrate and uphold our culture. In this role, you will be responsible for planning, directing and coordinating training programs ...
-
Associate Manager, Training
3 weeks ago
Newell Brands Atlanta, United States Full timeAssociate Manager, Training & Development Job Number: · United States-Georgia-AtlantaLocation Type - Hybrid Newell Brands is a leading $8.5B consumer products company with a portfolio of iconic brands such as Graco, Coleman, Oster, Rubbermaid and Sharpie, and 28,000 talented ...
-
Facilitator & Training Manager
1 week ago
FINSYNC, Inc. Atlanta, United StatesAbout FINSYNC: · FINSYNC is the one platform that serves as a financial network to help entrepreneurs connect everything and everyone needed to build a thriving business in less time. Entrepreneurs can sync their current business bank account or open a new one through partner ba ...
-
R&D Manager
1 week ago
CorDx Atlanta, United StatesCorDx, a fast-growing biotech company, is seeking a highly qualified R&D Manager to lead the development and implementation of innovative products and services. The ideal candidate will have a strong background in biotechnology and a passion for pioneering new solutions in the fi ...
-
Training Program Manager
3 weeks ago
Genesis10 Atlanta, United StatesOur client, the world's leading search engine and technology company, is seeking a Training Program Manager. This is a 7 month + contract and hybrid remote position located in Atlanta, GA. · Summary: The Global Vendor Operations organization oversees vendor operations for all th ...
-
AbbVie Atlanta, United StatesIf you're passionate about new technologies and are dedicated to creating exceptional learning programs, we have the perfect role for you We're seeking a Learning and Development Manager to drive our learning initiatives into the future. Reporting t Manager, Continuous Improvemen ...
L&D/Training Manager - Atlanta, United States - US Tech Solutions
Description
Job Description:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
