Documentation Specialist - Arlington, United States - LAUNCHTECH

LAUNCHTECH Arlington, United States

2 weeks ago

Description

Job Description

NOTE: Must be a US Citizen to be considered for this position

Overview

We are seeking a Documentation Specialist, an essential member of a team supporting Hybrid Agile development projects within a Software Development and Support program that utilizes ServiceNow's Enterprise Service Management (ESM) platform for a federal agency. This role is pivotal in the agency's mission to modernize IT Service Management (ITSM) through best practices, process optimization, and continual service improvement. By embracing a DevSecOps methodology and leveraging ServiceNow modules such as ITSM, SPM, ITOM, Customer Service Management, and other workflows, the Documentation Specialist is responsible for developing and maintaining accurate, comprehensive, and user-friendly documentation. This documentation supports the seamless use and management of the ServiceNow platform, facilitating the organization's modernization and optimization efforts.

Key Responsibilities

Develop, maintain, and update comprehensive documentation for the ServiceNow platform, including but not limited to system configurations, standard operating procedures (SOPs), and user guides tailored to different roles within the organization.

Work closely with technical teams, including developers, system administrators, and project managers, to gain an in-depth understanding of ServiceNow functionalities and related technologies.

Translate complex system processes and technical details into clear, concise, and user-friendly documentation that can be easily understood by non-technical users.

Regularly review and update existing documentation to ensure it reflects the latest system changes, upgrades, or enhancements, maintaining accuracy and relevance.

Collaborate with training and development teams to support the creation of educational materials and programs, enhancing user adoption and proficiency with the ServiceNow platform.

Utilize a variety of word processing, spreadsheet, and graphics tools to create visually appealing and informative documentation.

Gather data from multiple sources and convert it into written narrative form, ensuring comprehensive coverage of necessary information.

Qualifications

· Must be a US Citizen with the ability to pass a background check and receive a Public Trust clearance.

· An Associate degree or higher in English, Communications, Information Technology, or a related field.

· 5 years relevant experience is required.

· 8 years additional relevant experience may be substituted for education.

· Excellent written and verbal communication abilities.

Desired Skills

· ITIL v3 and/or ITIL v4 Certification(s) is highly desirable.

· ServiceNow Certification(s) in any modality is highly desirable.

· Proven experience in technical writing, specifically in documenting software applications, system configurations, and user procedures in a way that is accessible to both technical and non-technical audiences.

· Ability to understand and articulate complex IT systems and processes in simple, clear language suitable for a wide range of users.

· Proficiency with a variety of documentation tools and software, including word processing, spreadsheets, and graphics programs.

· Strong organizational skills and attention to detail, with the ability to manage multiple documentation projects simultaneously and meet deadlines.

· Excellent communication and collaboration skills, with a proven track record of collaborating effectively with technical teams and stakeholders at all levels.

· Familiarity with ServiceNow platform functionalities and modules such as ITSM, SPM, ITOM, and Customer Service Management is highly desirable.

The Documentation Specialist's role is crucial in ensuring that all users of the ServiceNow platform, from technical staff to end-users, have access to clear, accurate, and helpful documentation. This documentation not only supports the day-to-day operations but also underpins the agency's broader objectives of modernizing IT Service Management through best practices and continual service improvement.

obgGD1Ier4

Documentation Specialist

3 weeks ago

Chenega MIOS SBU Arlington, United States

Req ID: 30667 · Summary · Documentation Specialist - Senior · Arlington, VA · Chenega Systems (CS) provides federal agencies empowered solutions in Cybersecurity and Data Visualization. Our Subject Matter Experts offer decades of experience working in the federal marketplace and ...
Senior Documentation Specialist

2 weeks ago

Three Saints Bay, LLC Washington, United States

a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a Senior Documentation Specialist to join our Team in Washington, DC. · Position Responsibilities: · theandeffectiveand · tracks,formats. · versionandspecifications,andanddetai ...
Documentation Specialist

3 weeks ago

Unavailable Arlington, United States

Overview · Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US ...
Classified Document Contract Specialist

5 hours ago

Na Ali'i Consulting & Sales, LLC. Arlington, United States

Overview · Nakupuna Solutions is looking for an Classified Document Contract Specialist to assist its government client with maintaining appropriate enforcement and implementation of its Information Security policy and procedure. They will communicate with managers to ensure pro ...
Clinical Documentation Integrity Specialist

2 weeks ago

Med-Metrix Arlington, United States

Job Type · Full-time · Description · Job Purpose · The Clinical Documentation Integrity Specialist focuses on the accuracy, completeness and consistency of inpatient clinical documentation to support coding and reporting of high-quality healthcare data. The Clinical Documentat ...
Classified Documents Contract Specialist

3 weeks ago

Dawson Arlington, United States

Mahalo for your interest in this role Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit · Salary range - $60,000 to $75,000 - depending on experience. · Duration - Long term · Location - A ...
Classified Documents Contract Specialist

3 weeks ago

Dawson Arlington, United States

DAWSON is a Native Hawaiian global business enterprise serving the U.S. Department of Defense and other federal government clients while benefiting the Native Hawaiian community.Aloha (sharing of life, embodying humility and respect) is one of DAWSON's core values. Aloha is the c ...
Classified Document Contract Specialist

3 weeks ago

Na Ali'i Consulting & Sales, LLC. Arlington, United States

Overview · Nakupuna Solutions is looking for an Classified Document Contract Specialist to assist its government client with maintaining appropriate enforcement and implementation of its Information Security policy and procedure. They will communicate with managers to ensure prop ...
Ship Change Documentation Specialist

5 days ago

ManTech Washington, United States Full time

Secure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you'll help protect our national security while working on innovative project ...
Classified Document Contract Specialist

3 weeks ago

Nakupuna Companies Arlington, United States

Nakupuna Solutions is looking for an Classified Document Contract Specialist to assist its government client with maintaining appropriate enforcement and implementation of its Information Security policy and procedure. They will communicate with mana Contract, Specialist, Securit ...
Classified Document Contract Specialist

3 weeks ago

Nakupuna Companies Arlington, United States

Nakupuna Solutions is looking for an Classified Document Contract Specialist to assist its government client with maintaining appropriate enforcement and implementation of its Information Security policy and procedure. They will communicate with managers to ensure proper release ...
Document Declassification Specialist

1 week ago

Tesla Laboratories. Inc. Washington Highlands, Washington, D.C., United States Permanent

Use High-speed document scanners to digitize highly classified hard copy documents into electronic documents · Disassemble and prepare documents for scanning. · Verify the readability of the resulting electronic document. · Make necessary adjustments to the scanning machine to en ...
Classified Documents Contract Specialist

4 weeks ago

Dawson Arlington, United States

DAWSON is a Native Hawaiian global business enterprise serving the U.S. Department of Defense and other federal government clients while benefiting the Native Hawaiian community. · Aloha · (sharing of life, embodying humility and respect) is one of DAWSON's core values. · Aloha ...
System Document Specialist

3 weeks ago

Dynamo Technologies Washington, United States

Job Description · Job DescriptionJob Description: · Dynamo Technologies, LLC is seeking a System Document Specialist to provide technical and functional support services to support the Financial Management Services (FMS) staff in the operations and maintenance of its core account ...
Documentation Support Specialist

2 weeks ago

Strategic Alliance Business Group LLC Washington, United States

Job Description · Job DescriptionStrategic Alliance Business Group LLC (SABG) · Documentation Support Specialist (FOIA) - Intermediate Job Description · DESCRIPTION: Strategic Alliance Business Group LLC (SABG) is a fast growing, privately held, small business, government contrac ...
Document Review Specialist at Richmond, VA

3 weeks ago

vTech Solution Washington, United States

Job Description · Job DescriptionvTech Solution Inc is hiring Document Review Specialist at Richmond, VA 23219 · About us: · Job Duration: 10 Months · Interview mode: Web Cam Interview Only · Job Description. · We are seeking detail-oriented Document Review Specialists to assis ...
Document Specialist

5 hours ago

CHICKASAW NATION INDUSTRIES INC Galesville, United States

It's fun to work in a company where people truly BELIEVE in what they're doingWe're committed to bringing passion and customer focus to the business.SUMMARYThe Document Specialist is a temporary assignment to assist the Records Management Lead in supporting the Department of Ener ...
Document Control Specialist

3 weeks ago

Volkert Inc Springfield, United States

Job Description · Job DescriptionAre we the road to your future? · Volkert is employee owned and a Top 100 design firm, committed to providing clients with creative solutions for sustainability, including improvements to infrastructure, the environment, and natural resources. Fou ...
Document Declassification Specialist

2 weeks ago

Tesla Laboratories. Inc. Washington, United States

Job Description · Job DescriptionUse High-speed document scanners to digitize highly classified hard copy documents into electronic documents · Disassemble and prepare documents for scanning. · Verify the readability of the resulting electronic document. · Make necessary adjustme ...
Documentation Specialist

2 days ago

CMT Services Inc Upper Marlboro, United States

Job Description · Job DescriptionSalary: · Disclaimer: · By submitting your resume for this job posting, you authorize CMT Services, Inc. to forward your resume to all applicable internal and external managers, agencies, and recruitment personnel for review and consideration to ...