Senior Customer Success Manager - United States - Amplemarket

    Amplemarket
    Amplemarket United States

    1 day ago

    $90,000 - $150,000 (USD) per year *
    Description
    What is Amplemarket all about?
    Amplemarket's premise is that a lot of the playbooks used by B2B sales teams that worked 5 years ago don't cut it anymore.
    In today's environment, sales teams need to have a tremendous amount of information about their prospects to decide when is the best moment and channel to reach out in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket is the all-in-one compound solution that enables this.
    Our AI-powered sales platform helps B2B companies generate more opportunities thanks to our advanced lead generation engine, hyper-personalized sequencing, omnichannel outreach, and AI-powered smart actions. We are backed by Y Combinator, and we are powering the sales teams at some of the fastest-growing companies in the world like Deel, Moveworks, H1 and Vanta.
    We are looking for an experienced, motivated, and passionate Customer Success Manager to join our Customer Team at Amplemarket.
    At Amplemarket, we are on a mission to set the highest standards in customer experience. We believe exceptional customer experience not only drives growth and retention, but also turns customers into enthusiastic champions and advocates of our platform.
    As a Customer Success Manager, you will be the trusted advisor to our customers, ensuring they achieve their desired outcomes through the use of Amplemarket. You will be responsible for building strong, long-term relationships, identifying opportunities for expansion, and proactively addressing challenges to ensure customer satisfaction and success.
    You will:
    • Own and manage a portfolio of customer accounts, fostering strong business relationships with external stakeholders at all levels
    • Act as a trusted advisor, guiding customers through their entire journey with Amplemarket, from onboarding to renewal, helping them achieve their business goals
    • Lead the onboarding process for new customers, ensuring a seamless transition from sales to customer success, including live product training sessions
    • Track and report on key metrics, including customer satisfaction, NPS, retention rates, growth, and more
    • Identify expansion opportunities and manage upsell initiatives
    • Proactively monitor account health to identify risks early and be proactive at mitigating churn
    • Be the voice of the customer within Amplemarket, advocating for product improvements and new features by collaborating with product, engineering, sales, and marketing teams
    • Contribute to process improvements by helping to define and refine customer success workflows and best practices
    Who we're looking for:
    • 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment
    • A customer-centric mindset with a passion for delivering exceptional experiences and driving positive outcomes
    • Exceptional relationship-building skills, capable of engaging with a range of stakeholders, from end-users to executive sponsors
    • A proven track record in managing complex customer relationships, achieving renewals, driving expansions, and building customer advocacy
    • Strong organizational skills with the ability to manage and report on multiple accounts efficiently in a fast-paced environment
    • Excellent written and verbal communication skills-you will be the primary point of contact for your accounts and must communicate clearly and effectively
    • Analytical skills-you'll forecast potential ARR changes and prepare data-driven QBRs for your customers
    • Solid project management experience to ensure smooth customer onboarding and ongoing success
    • Commercial acumen with the ability to identify, nurture, and close growth opportunities within your book of business
    • Ability to thrive in a remote-first environment and collaborate effectively with multiple internal teams
    Nice to have:
    • Previous experience in sales
    • Previous experience in marketing (Growth/Performance)
    • Experience working in a high-growth startup environment
    • Familiarity with remote-first work practices
    • Knowledge of the outbound sales industry, trends and solutions in the market
    A little more about Amplemarket:
    • We are a post-Series A start-up
    • We are backed by YCombinator
    • Fast growing startup with product market fit
    • Founders also created
    • You can listen more about us here:
    We offer:
    • Nice work environment
    • Competitive Salary
    • Health Insurance
    • Stock Options
    • Annual Company Trip in a secret location
    • and more
    Amplemarket is committed to creating an inclusive employee experience for all.
    * This salary range is an estimation made by beBee
  • Work in company

    Reimbursement Success Manager

    Only for registered members

    Prochant is seeking highly qualified individuals for a Reimbursement Success Manager position. This role is responsible for several areas that are key to a success for Prochant, an outsourced billing service in the U.S. healthcare industry. Reimbursement Success responsibilitie ...

    United States Full time

    4 days ago

  • Work in company

    Customer Success Manager

    Only for registered members

    About Tekion: · Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automot ...

    United States $70,500 - $117,000 (USD) Full time

    13 hours ago

  • Work in company

    Customer Success Manager

    Only for registered members

    +Job summary · PhotoShelter is a leader in visual media technology that helps photographers and creative teams work effortlessly and engage audiences instantly - all while maintaining the integrity of their content. · +ResponsibilitiesDeeply understand our Photographers and Brand ...

    United States $55,000 - $65,000 (USD) Full time

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Epic is the leading digital reading platform for kids trusted by millions of children families and educators around the world With a vast library of high-quality books and learning resources Epic empowers kids to explore their interests build literacy skills and develop a lifelon ...

    USA $90,000 - $110,000 (USD) Full time

    3 weeks ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. · ...

    United States

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    The Customer Success Manager supports the Subtext Customer Success team by ensuring smooth onboarding, compliance, and operational excellence for our clients. The ideal candidate will be detail-oriented, process-driven, and provide excellent customer service to ensure every Subte ...

    United States $70,000 - $130,000 (USD) per year

    1 day ago

  • Work in company

    Customer Success Manager

    Only for registered members

    · Location: Remote (U.S.) · • Full-Time · Team: Customer Success · Mindset: Do you like owning outcomes, not just accounts? Read on. · About Nametag · Nametag is a category leader in identity verification, security, and account protection. We work with security-conscious enterp ...

    United States $70,000 - $130,000 (USD) per year

    1 week ago

  • Work in company

    Customer Success Manager

    Only for registered members

    · About Responsive · Responsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Respon ...

    United States $90,000 - $100,000 (USD) per year

    4 days ago

  • Work in company Remote job

    Client Success Manager

    Only for registered members

    The Client Success Manager role involves maximizing client satisfaction by analyzing data, identifying areas for improvement, and implementing initiatives to improve the client success process. · ...

    United States

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    We are seeking a dedicated Customer Success Manager to help our team transforming the job search process, making it more efficient, personalized, and successful for professionals across various industries. With a focus on reverse recruiting and career coaching, we've established ...

    United States $70,000 - $130,000 (USD) per year

    6 days ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Customer Success Manager · Overview · Givzey's Customer Success Managers are the backbone of our relationships with our customer base. Each is responsible for managing a defined book of business to ensure customers successfully deploy, adopt, and maintain Givzey solutions and con ...

    United States $70,000 - $130,000 (USD) per year

    2 days ago

  • Work in company

    Manager, Customer Success

    Only for registered members

    We're seeking an experienced Manager of Customer Success Management to lead a high-performing team of Customer Success Managers. · ...

    United States

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Customer Success Manager - Corporate Memberships · About Pavilion · Pavilion began as a bold experiment to solve a personal problem. In the early 2010s, founder Sam Jacobs realized that the higher he climbed in go-to-market leadership, the lonelier the journey became. Those peer ...

    United States $70,000 - $130,000 (USD) per year

    3 days ago

  • Work in company

    Reimbursement Success Manager

    Only for registered members

    Description · Prochant is seeking highly qualified individuals for a Reimbursement Success Manager position. This role is responsible for several areas that are key to a success for Prochant, an outsourced billing service in the U.S. healthcare industry. Reimbursement Success res ...

    United States

    2 days ago

  • Work in company

    Customer Success Manager

    Only for registered members

    · Customer Success Manager · Chicago, IL (Hybrid)  · The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care fo ...

    United States $70,000 - $130,000 (USD) per year

    4 days ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Overview · The Customer Success Manager - W2 Contract plays a crucial role in fostering strong relationships between our organization and our valued customers. This position involves understanding customer needs, ensuring product adoption, and optimizing the overall customer expe ...

    USA $70,000 - $130,000 (USD) per year

    6 days ago

  • Work in company

    Client Success Manager

    Only for registered members

    Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality mark ...

    United States $60,000 - $115,000 (USD) per year

    1 week ago

  • Work in company

    Customer Success Manager

    Only for registered members

    · Overview · About the Role & Team · IDC is seeking a Customer Success Manager to join our team. In this role, you will manage 15-25 accounts in close partnership with a Sales Account Director. As the primary point of contact post-sale, you will lead client engagement, ensuring ...

    United States $70,000 - $130,000 (USD) per year

    7 hours ago

  • Work in company

    Customer Success Manager

    Only for registered members

    Statusphere helps leading consumer brands scale micro-influencer marketing in a fraction of the time. · ...

    United States

    1 month ago

  • Work in company

    Customer Success Manager

    Only for registered members

    About Suzy · Suzy is the leading real-time market research and insights platform, unifying primary research, customer data, and third-party data into a single intelligence layer that helps enterprises make faster, smarter decisions. · As we enter our next phase — centered on AI-p ...

    United States $70,000 - $130,000 (USD) per year

    7 hours ago

  • Work in company

    Customer Success Manager

    Only for registered members

    is building the platform that care operations run on. We reduce waste, cut costs, and improve throughput in hospitals by automating and orchestrating clinical workflows. · ...

    United States

    1 month ago

Jobs
>
Senior customer success manager