Field Service Engineer III - Chicago, IL
4 weeks ago

Job summary
This position links the Railroads FRA AAR repair shop network and other external customers to the Company s Engineering Department In service and field problems are channeled through this position and resolutions are provided Interacts with customers at facilities during industry association meetings when inspecting equipment conducting training classes or when answering the Engineering Help Desk phone.Responsibilities
• Receive and resolve Engineering Help Desk emails and phone calls while receiving consistent guidance and direction • Research requests and communicate appropriate guidance to the customer • Discuss detailed technical information with a variety of people with varying backgrounds and skill levels via email on the telephone and face-to-face • Thoroughly document work activities within the help desk software for future reference and trend analysis.Job description
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