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    • Customer Service Representative - Office Professional - Saint Louis - Hager Companies

    Hager Companies
    Hager Companies Saint Louis

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description

    We are seeking a highly skilled Customer Service Representative - Office Professional to join our team at Hager Companies.

    The successful candidate will be responsible for delivering exceptional customer service, engaging with external and internal customers, and maintaining in-depth knowledge of our products and services.


    Key Responsibilities:

    • Order Management: Review, price, and enter incoming orders, order changes, and cancellations from customers, sales representatives, or distribution centers.
    • Customer Support: Coordinate with the customer service team and other departments to ensure customer satisfaction with products and services.
    • Claims Processing: Process claims for customers for all products and types of claims.
    • Communication: Determine the quickest and most effective way to respond to customer questions.
    • Credit Approval: Obtain credit approval for certain customers.
    • Order Release: Closely monitor anticipated ship dates and release orders as needed.
    • Upselling/Cross-Selling: Provide customers with information regarding additional products or services, or possible substitutions for a more effective solution.

    Requirements:

    • Education: High school diploma or G.E.D. required.
    • Experience: Two years of office experience in a similar customer service role (preferably working with both products and services).
    • Skills: Proficiency with computers and basic software packages, such as Microsoft Office. Good verbal and written communication skills, dependable, detail-oriented, and ability to work well in a team environment. Basic math, data entry, and proofreading skills.

    Work Environment: Normal office environment which requires the ability to sit, stand, walk, talk, hear, and see. May involve the ability to lift, carry, push, pull, or otherwise move objects of up to 15 to 20 pounds, infrequently.


    Equal Opportunity Employer: Hager Companies is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

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