Warranty Representative - Oskaloosa, IA

Warranty Representative The Musco Warranty department has an opening for a Warranty Representative at our Oskaloosa office If your experience aligns with the qualifications outlined below we look forward to hearing from you Roles and Responsibilities Review and interpret information related to fixtures provided by field systems daily and relay information to customers within the next business day pertaining to their system status Contact customer for initial follow up support and manage the Call Report/Service Order process for fulfilling the Musco warranty expectation for the customer Prioritize warranty service orders in your assigned region and determine service needs to hire Musco technician or hire local service contractor to complete the work Build relationships and databases of local contractors for service work Analyze report potential issue trends repeated issues with product or internal systems to management in warranty sales engineering production product development quality for further review Make business decisions on best practices to complete work with financial implications timing involved Other duties as assigned Who is Musco Musco a privately held company since 1976 is the global leader in sports large area lighting solutions with projects in countries Headquartered in Oskaloosa Iowa Musco employs more than team members worldwide At Musco we offer meaningful work in a team first culture with continuous learning professional development We value life balance providing flexibility community involvement family activities personal time As supporters of recreational organizations we help ensure safer more enjoyable playing experiences worldwide If giving back resonates with you learn more about our partnerships At Musco make it happen want you be part of it Stay connected us LinkedIn Facebook Instagram YouTube

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