Service Technician - San Jose, CA, United States - Coast Counties Peterbilt
Description
Job Description
POSITION PURPOSE:
The Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.
KEY RELATIONSHIPS:
The Service Technician reports directly to the Service management team. The Service Technician will communicate, with all relevant co-workers, the daily course of duties as these duties relate to the accomplishment of directives, objectives, and timely completion open repair orders.
The Service Technician will work closely with their co-workers in coordinating with them as it relates to the various aspects of customer service requirements.
The Service Technician will work closely with other technicians and co-workers in coordinating repair strategies and estimates in an effort to provide excellent customer service.
DUTIES AND RESPONSIBILITIES
• Daily planning with the rest of the service team to establish repair strategies based on job priorities.
• Determine work required from the repair order.
• Diagnose vehicle in operation to determine issue, to verify customer's complaint, and to plan repair strategy.
• Complete repairs efficiently within the time allowed.
• Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense.
• Submit a complete and accurate write-up for each repair performed.
• Road test vehicles to verify satisfactory repair (if you possess a CDL)
• Manual and computerized time posting on a ongoing basis.
• Confirm that all cores are returned to parts and that warranty parts are properly tagged and stored.
• Coordinate with the rear parts counter, as needed on parts needed for the repair.
• Maintain a clean shop environment. Throw out trash from your repair. Return tools to the cage. Roll up and store drop lights and extension cords.
• Maintain the readiness and proper working condition of the shop tools. Make adjustments and minor repairs as needed. Notify Service Manager if a needed tool is not quickly repairable.
• Assist the Service Team with preparing accurate repair estimates when required.
• Update Service Manager on current repairs in process on a regular basis.
• Maintain current certifications.
• Work in a safe manner. Do not put yourself, a customer, a fellow employee, or a vehicle in harm's way.
• Provide and maintain a full set of hand tools and air tools.
• Leave the customer's vehicle in the same or cleaner condition than when you started repair. Use seat covers and floor mats.
• Be punctual at the start of your shift and when returning from lunch and breaks.
• Do not exceed two hours on diagnosis without approval from the Service Manager.
• Bring any additional repairs, immediately to the attention of the Service Team
• Always wear your safety glasses when on the shop floor.
• Understand and follow federal, state, and local regulations regarding disposal of hazardous waste, OSHA, MSDA, right-to-know, etc,
• Conduct oneself in a professional manner reflecting the importance that the customer has in our business. Without the customer, we are out of business.
• Think company "first" & customer "first" & safety "first" in all day to day activities
Compensation details: 32-44
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