Medical Support Assistant - Portsmouth - Katmai

    Katmai
    Katmai Portsmouth

    1 week ago

    $34,000 - $45,000 (USD) per year *
    Description

    Job Description:

    As a Medical Support Assistant, you will perform various tasks to support medical operations, including scheduling appointments, coordinating care with other facilities, and maintaining patient records.

    • Make clinical appointments and coordinate appointments with other direct care facilities as required.
    • Maintain appointment schedules and validate eligibility through Defense Eligibility Report System (DEERS).
    • Register patients not found in the computer system and maintain accurate and up-to-date patient schedules and logs using MHS Genesis.
    • Validate basic patient demographic information prior to booking appointments and make required updates to ensure booking to proper Primary Care Manager (PCM).
    • Contact patients to schedule, reschedule, and/or cancel appointments and promote consult/referral specialty medical care within the MTF or to civilian facilities.

    Responsibilities:

    • Assist in preparation of patient notices for appointment reminders, no shows, or reschedule/cancellations.
    • Ensure delinquent and non-count appointments are resolved daily by end-of-day processing.
    • Document patient refusals with appropriate standard refusal codes.
    • Answer calls within five seconds and continually work to reduce call abandonment rates.
    • Provide proper instructions to patients calling after hours.
    • Gather all pertinent information from patients requesting to be connected to an after-hours provider on-call before making the connection.
    * This salary range is an estimation made by beBee
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Medical support assistant in Portsmouth